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Heres a very interesting thread on the situation with insightful comments by ace First Responder negster22. The thread contains a link to Doxdesk.com with Andrew Clovers analysis of My Ways behavior and why it was deemed spyware.:
Microssoft AS and MyWay
(click here) [castlecops.com]
I had saved a Dell laptop to My Cart that had to be purchased by 9 PM CDT tonight. BUT I came across this thread today : Get rid of My Way Search Bar
(click here) [castlecops.com]
I was not happy to learn that My Way was being pre-installed on Dells systems.
So, I contacted their online support. This is the transcript of that chat:
{Vinay 5:07:28 PM} Thank you for contacting Dell Technical Support Chat. My name is Vinay. May I have your complete name and telephone number as on our records, please?
{ 5:07:52 PM} Steve Wechsler xxx-xxx-xxxx
{Vinay 5:08:10 PM} Thank you for the information,please give me a minute while i pull up your records.
{Vinay 5:08:20 PM} How may i help you Steve ?
{ 5:08:50 PM} The Service Tag entered is not for the system if question, Vinay. The question involves a system saved in My Cart.
{ 5:09:19 PM} Is there anyway that I can get the syste m without having MyWay installed ?
The next 4 minutes dealt with an OS upgrade and has been snipped to prevent boredom
{ 5:13:55 PM} And what about MyWay? Can the system ship without it being installed ?
{Vinay 5:14:31 PM} Do you mean assembled ?
{ 5:15:06 PM} No. Ive seen newer systems with this so-called toolbar named MyWay installed.
{ 5:15:21 PM} Can I get it without that crud installed ?
{Vinay 5:15:45 PM} I am not sure about that Steve..May be the sales will know..
{ 5:16:14 PM} Can you direct me to someplace where I can register my concerns about MyWay ?
{ 5:16:26 PM} I dont think Sales knows anything about it.
{ 5:16:51 PM} Tried searching the entire Dell site and could not find a place for feedback.
{Vinay 5:19:36 PM} Is that Myway install a software ?
{ 5:19:51 PM} It comes preinstalled
{Vinay 5:19:52 PM} I havent heard about it sorry ?
{Vinay 5:20:19 PM} Did you order for that ?
{ 5:20:45 PM} No. All systems come with it now whether the customer wants it or not.
{ 5:21:04 PM} Not a good thing, if you catch my drift.
{ 5:21:36 PM} I just read their Privacy Policy and it does not make me comfortable having it installed.
{Vinay 5:21:45 PM} Okay..I dint know about that..Let me search on this..
{Vinay 5:23:41 PM} Okay..Steve Dell systems dont come with the MYWAY..
{Vinay 5:23:49 PM} I am very sure of that.
{ 5:24:38 PM} Every new Dell system Ive seen lately has had it installed. Has Dell dropped My Way ?
{ 5:24:56 PM} I do Tech Support, Vinay
{Vinay 5:25:21 PM} Yes Sir..Its dropped Myway..
{ 5:25:47 PM} Thats great news. Thanks for the info, Vinay. Have a GREAT day/night.
{Vinay 5:26:06 PM} Same to you too..
{Vinay 5:26:15 PM} Have a great evening..Bye..
The visitor has ended the chat session.
Great. Now Ill get the laptop. But first ... lets call Dell.
After calling Dell and talking with a Sales Rep, here is the end of the tale ... she told me that she had purchased the exact same laptop in January and that MyWay was not installed. I asked her if since then had Dell started installing MyWay on their systems. She put me on hold to contact the techs and when she came back she said that they did NOT.
I informed her that I had just visited their Dell My Way web page and that it was first published on 2/24/05. She put me on hold again and when she came back she was laughing. She said that the techs are not fond of being inaccurate and that, yes, MyWay IS pre-installed on all of their systems.
She apologized for the initial misinformation and I told her that she did not owe me an apology since its company policy that kept her in the dark in the first place.
So, lets get this straight : Dell Preinstalls MyWay on their systems. And then keeps their Sales Reps and Online Tech Support in the dark on the matter.
And this is why I will be cancelling my Preferred Account with Dell and not recommending their systems to my customers.
This blog link shows how stirred up the IT community is getting over this deceptive behavior :
(click here) [michaelrighi.com]
Since I have found it impossible to express my disdain for this deceptive behavior through any channel on Dells website, except by canceling my account, I thought it prudent to expose their behavior here.
One need only to check out Dells Forums to see how upset their customers are. Apparently, Dell does not care.
DISCLAIMER :
All of the above is based in fact and can be documented. My opinions on Dells deceptive behavior are mine and do not reflect those of the owner of this website.
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