out of no where my computer did not start up and i got the blue screen of death.

system restore did not work...and I gave up after other failed attempts and formatted my drive

I installed a fresh version of xp prof and when I go to update my sound card driver it automatically shuts down. I stopped to automatic shut down to receive the blue screen message and it has something to do with the sound card.

Everytime it attempts to install the hardware (santa cruz) and gets to Multimedia audio controller...IT STOPS.

I need assistance to get past this. Thanks in advance.

S2G

Let's test the hardware and software. Go to Start, then Run and type the following into the run box:

dxdiag

and tap <Enter>. That will open a multimedia test that tests the hardware, software and drivers. Run all the tests in all the tabs and see what it says.

It sounds like you may need a new sound card. The Santa Cruz cards were excellent, but haven't been make in 4 or 5 years now, so there is a real chance the card is either dying or dead and needs replacement.

When the Diagnostic tool opened I got the following error:
see pic.

when i do the DIRECTSOUND test i got the following error:
DirectSound test results: Failure at step 3 (DirectSoundCreate): HRESULT = 0x8878000a (The request failed because DirectSound resources, such as the priority level, were already in use by another caller.)

i ran it and got the following info on txt:
------------------
System Information
------------------
Time of this report: 12/22/2007, 16:42:50
Machine name: DESKTOP01
Operating System: Microsoft Windows XP Professional (5.1, Build 2600) Service Pack 1 (2600.xpsp1.020828-1920)
Language: English (Regional Setting: English)
System Manufacturer: Dell Computer Corporation
System Model: Dimension 8100
BIOS: DELL - 5
Processor: Intel(R) Pentium(R) 4 CPU 1700MHz
Memory: 512MB RAM
Page File: 198MB used, 1051MB available
Primary File System: n/a
DirectX Version: DirectX 8.1 (4.08.01.0810)
DX Setup Parameters: Not found
DxDiag Version: 5.01.2600.1106 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No input devices detected.
No problems found.
Network Tab: No problems found.

------------------
DirectX Components
------------------
ddraw.dll: 5.01.2600.1106 English Final Retail 3/31/2003 07:00:00 253440 bytes
ddrawex.dll: 5.01.2600.0000 English Final Retail 3/31/2003 07:00:00 24064 bytes
dxapi.sys: 5.01.2600.0000 English Final Retail 3/31/2003 07:00:00 10496 bytes
d3d8.dll: 5.01.2600.1106 English Final Retail 3/31/2003 07:00:00 1180672 bytes
d3dim.dll: 5.01.2600.0000 English Final Retail 3/31/2003 07:00:00 436224 bytes
d3dim700.dll: 5.01.2600.0000 English Final Retail 3/31/2003 07:00:00 791040 bytes
d3dramp.dll: 5.01.2600.0000 English Final Retail 3/31/2003 07:00:00 590336 bytes
d3drm.dll: 5.01.2600.0000 English Final Retail 3/31/2003 07:00:00 350208 bytes
d3dxof.dll: 5.01.2600.0000 English Final Retail 3/31/2003 07:00:00 47616 bytes
d3dpmesh.dll: 5.01.2600.0000 English Final Retail 3/31/2003 07:00:00 34816 bytes
dplayx.dll: 5.01.2600.0000 English Final Retail 3/31/2003 07:00:00 212992 bytes
dpmodemx.dll: 5.01.2600.0000 English Final Retail 3/31/2003 07:00:00 20992 bytes
dpwsockx.dll: 5.01.2600.1106 English Final Retail 3/31/2003 07:00:00 49664 bytes
dplaysvr.exe: 5.01.2600.0000 English Final Retail 3/31/2003 07:00:00 26112 bytes
dpnsvr.exe: 5.01.2600.0000 English Final Retail 3/31/2003 07:00:00 18944 bytes
dpnet.dll: 5.01.2600.1106 English Final Retail 3/31/2003 07:00:00 156672 bytes
dpnlobby.dll: 5.01.2600.0000 English Final Retail 3/31/2003 07:00:00 38400 bytes
dpnwsock.dll: 5.01.2600.0000 English Final Retail 3/31/2003 07:00:00 61952 bytes
dpnaddr.dll: 5.01.2600.0000 English Final Retail 3/31/2003 07:00:00 26112 bytes
dpnmodem.dll: 5.01.2600.0000 English Final Retail 3/31/2003 07:00:00 62464 bytes
dpvoice.dll: 5.01.2600.1106 English Final Retail 3/31/2003 07:00:00 206336 bytes
dpvsetup.exe: 5.01.2600.1106 English Final Retail 3/31/2003 07:00:00 58368 bytes
dpvvox.dll: 5.01.2600.0000 English Final Retail 3/31/2003 07:00:00 113152 bytes
dpvacm.dll: 5.01.2600.0000 English Final Retail 3/31/2003 07:00:00 24064 bytes
dpnhpast.dll: 5.01.2600.1106 English Final Retail 3/31/2003 07:00:00 29696 bytes
dpnhupnp.dll: 5.01.2600.1106 English Final Retail 3/31/2003 07:00:00 56320 bytes
dinput.dll: 5.01.2600.1106 English Final Retail 3/31/2003 07:00:00 151552 bytes
dinput8.dll: 5.01.2600.1106 English Final Retail 3/31/2003 07:00:00 168960 bytes
dimap.dll: 5.01.2600.0000 English Final Retail 3/31/2003 07:00:00 44032 bytes
diactfrm.dll: 5.01.2600.0000 English Final Retail 3/31/2003 07:00:00 394240 bytes
joy.cpl: 5.01.2600.1106 English Final Retail 3/31/2003 07:00:00 65536 bytes
gcdef.dll: 5.01.2600.0000 English Final Retail 3/31/2003 07:00:00 76800 bytes
pid.dll: 5.01.2600.1106 English Final Retail 3/31/2003 07:00:00 31744 bytes
dsound.dll: 5.01.2600.0000 English Final Retail 3/31/2003 07:00:00 338944 bytes
dsound3d.dll: 5.01.2600.0000 English Final Retail 3/31/2003 07:00:00 1293824 bytes
dswave.dll: 5.01.2600.0000 English Final Retail 3/31/2003 07:00:00 16896 bytes
dsdmo.dll: 5.01.2600.0000 English Final Retail 3/31/2003 07:00:00 165888 bytes
dsdmoprp.dll: 5.01.2600.0000 English Final Retail 3/31/2003 07:00:00 66560 bytes
dmusic.dll: 5.01.2600.1106 English Final Retail 3/31/2003 07:00:00 94720 bytes
dmband.dll: 5.01.2600.1106 English Final Retail 3/31/2003 07:00:00 26112 bytes
dmcompos.dll: 5.01.2600.1106 English Final Retail 3/31/2003 07:00:00 57344 bytes
dmime.dll: 5.01.2600.1106 English Final Retail 3/31/2003 07:00:00 172544 bytes
dmloader.dll: 5.01.2600.1106 English Final Retail 3/31/2003 07:00:00 31744 bytes
dmstyle.dll: 5.01.2600.1106 English Final Retail 3/31/2003 07:00:00 110080 bytes
dmsynth.dll: 5.01.2600.0000 English Final Retail 3/31/2003 07:00:00 99840 bytes
dmscript.dll: 5.01.2600.1106 English Final Retail 3/31/2003 07:00:00 77312 bytes
dx7vb.dll: 5.01.2600.0000 English Final Retail 3/31/2003 07:00:00 595456 bytes
dx8vb.dll: 5.01.2600.0000 English Final Retail 3/31/2003 07:00:00 1185792 bytes
mfc40.dll: 4.01.00.6140 English Final Retail 3/31/2003 07:00:00 924432 bytes
mfc42.dll: 6.00.8665.0000 English Beta Retail 3/31/2003 07:00:00 995383 bytes
wsock32.dll: 5.01.2600.0000 English Final Retail 3/31/2003 07:00:00 21504 bytes
amstream.dll: 6.04.2600.0000 English Final Retail 3/31/2003 07:00:00 63488 bytes
devenum.dll: 6.04.2600.0000 English Final Retail 3/31/2003 07:00:00 51712 bytes
dxmasf.dll: 6.04.09.1125 English Final Retail 3/31/2003 07:00:00 498205 bytes
mciqtz32.dll: 6.04.2600.0000 English Final Retail 3/31/2003 07:00:00 33280 bytes
mpg2splt.ax: 6.04.2600.1106 English Final Retail 3/31/2003 07:00:00 135168 bytes
msdmo.dll: 6.04.2600.0000 English Final Retail 3/31/2003 07:00:00 11264 bytes
qasf.dll: 6.04.2600.0000 English Final Retail 3/31/2003 07:00:00 152576 bytes
qcap.dll: 6.04.2600.1106 English Final Retail 3/31/2003 07:00:00 184832 bytes
qdv.dll: 6.04.2600.0000 English Final Retail 3/31/2003 07:00:00 266752 bytes
qdvd.dll: 6.04.2600.1106 English Final Retail 3/31/2003 07:00:00 357376 bytes
qedit.dll: 6.04.2600.1106 English Final Retail 3/31/2003 07:00:00 511488 bytes
qedwipes.dll: 6.04.2600.0000 English Final Retail 3/31/2003 07:00:00 734208 bytes
quartz.dll: 6.04.2600.1106 English Final Retail 3/31/2003 07:00:00 1142784 bytes
strmdll.dll: 4.01.00.3928 English Final Retail 3/31/2003 07:00:00 251904 bytes
mswebdvd.dll: 6.04.2600.1106 English Final Retail 3/31/2003 07:00:00 192512 bytes
ks.sys: 5.01.2600.1106 English Final Retail 3/31/2003 07:00:00 131712 bytes
ksproxy.ax: 5.01.2600.0000 English Final Retail 8/17/2001 17:37:04 117248 bytes
ksuser.dll: 5.01.2600.0000 English Final Retail 8/17/2001 17:36:18 4096 bytes
stream.sys: 5.01.2600.1106 English Final Retail 3/31/2003 07:00:00 44416 bytes
mspclock.sys: 5.01.2600.0000 English Final Retail 8/17/2001 08:48:42 5120 bytes
mspqm.sys: 5.01.2600.0000 English Final Retail 8/17/2001 08:48:46 4608 bytes
mskssrv.sys: 5.01.2600.1106 English Final Retail 8/28/2002 20:27:12 7040 bytes
swenum.sys: 5.01.2600.0000 English Final Retail 3/31/2003 07:00:00 3840 bytes
msvidctl.dll: 6.04.2600.1106 English Final Retail 3/31/2003 07:00:00 1220608 bytes
vbisurf.ax: 5.01.2600.1106 English Final Retail 3/31/2003 07:00:00 27136 bytes
msyuv.dll: 5.01.2600.0000 English Final Retail 3/31/2003 07:00:00 16384 bytes
wstdecod.dll: 5.01.2600.0000 English Final Retail 3/31/2003 07:00:00 46080 bytes

---------------
Display Devices
---------------
Card name: NVIDIA GeForce2 GTS
Manufacturer: NVIDIA
Chip type: GeForce2 GTS/GeForce2 Pro
DAC type: Integrated RAMDAC
Device ID: Enum\PCI\VEN_10DE&DEV_0150&SUBSYS_002E10DE&REV_A4
Display Memory: 32.0 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.10.5216 (English)
DDI Version: 8 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 10/6/2003 15:16:00, 4246528 bytes
Driver Signed: Yes
WHQL Date Stamp: n/a
VDD:
Mini VDD: nv4_mini.sys
Mini VDD Date: 10/6/2003 15:16:00, 1550043 bytes
Device Identifier: {D7B71E3E-4210-11CF-0E67-242005C2CB35}
Vendor ID: 0x10DE
Device ID: 0x0150
SubSys ID: 0x002E10DE
Revision ID: 0x00A4
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result:
D3D7 Test Result:
D3D8 Test Result:

-------------
Sound Devices
-------------
Description: Modem #0 Line Playback (emulated)
Device ID:
Manufacturer ID: 1
Product ID: 81
Type: Emulated
Driver Name:
Driver Version:
Driver Attributes:
Driver Signed:
Date and Size:
Other Files:
Driver Provider:
HW Accel Level: Full
Registry: OK
Sound Test Result:

-----------
DirectMusic
-----------
DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
Version: 1.00.16.0002
Ports:
Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
Registry: OK
Music Test Result:

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00600800,1,1,,
WMVideo 8 Decoder DMO,0x00800001,1,1,,
MSScreen decoder DMO,0x00600800,1,1,,
WMVideo Decoder DMO,0x00800001,1,1,,
Mpeg4 Decoder DMO,0x00800001,1,1,,
Full Screen Renderer,0x00200000,1,0,quartz.dll,6.04.2600.1106
DV Muxer,0x00400000,0,0,qdv.dll,6.04.2600.0000
Color Space Converter,0x00400001,1,1,quartz.dll,6.04.2600.1106
WM ASF Reader,0x00400000,0,0,qasf.dll,6.04.2600.0000
AVI Splitter,0x00600000,1,1,quartz.dll,6.04.2600.1106
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.04.2600.1106
Windows Media Audio Decoder,0x00800001,1,1,msadds32.ax,8.00.00.4487
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.04.2600.1106
StreamBufferSink,0x00200000,0,0,sbe.dll,6.04.2600.1106
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.04.2600.1106
Microsoft Screen Video Decompressor,0x00800000,1,1,msscds32.ax,8.00.00.4487
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.04.2600.1106
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.04.2600.1106
MPEG Layer-3 Decoder,0x00810000,1,1,l3codecx.ax,1.05.00.0050
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.04.2600.1106
ACELP.net Sipro Lab Audio Decoder,0x00800001,1,1,acelpdec.ax,1.04.00.0000
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.04.2600.1106
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.04.2600.1106
File Source (Netshow URL),0x00400000,0,1,dxmasf.dll,6.04.09.1125
DV Splitter,0x00600000,1,2,qdv.dll,6.04.2600.0000
Windows Media Video Decoder,0x00800000,1,1,wmvds32.ax,8.00.00.4487
Windows Media Video Decoder,0x00800000,1,1,wmv8ds32.ax,8.00.00.4000
Windows Media Multiplexer,0x00600000,1,1,dxmasf.dll,6.04.09.1125
ASX file Parser,0x00600000,1,1,dxmasf.dll,6.04.09.1125
ASX v.2 file Parser,0x00600000,1,0,dxmasf.dll,6.04.09.1125
NSC file Parser,0x00600000,1,1,dxmasf.dll,6.04.09.1125
ACM Wrapper,0x00600000,1,1,quartz.dll,6.04.2600.1106
Windows Media source filter,0x00600000,0,2,dxmasf.dll,6.04.09.1125
Video Renderer,0x00800001,1,0,quartz.dll,6.04.2600.1106
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.04.2600.1106
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.04.2600.1106
Video Port Manager,0x00600000,2,1,quartz.dll,6.04.2600.1106
WST Decoder,0x00600000,1,1,wstdecod.dll,5.01.2600.0000
Video Renderer,0x00400000,1,0,quartz.dll,6.04.2600.1106
WM ASF Writer,0x00400000,0,0,qasf.dll,6.04.2600.0000
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,5.01.2600.1106
Microsoft MPEG-4 Video Decompressor,0x00800000,1,1,mpg4ds32.ax,8.00.00.4487
File writer,0x00200000,1,0,qcap.dll,6.04.2600.1106
DVD Navigator,0x00200000,0,2,qdvd.dll,6.04.2600.1106
Overlay Mixer2,0x00400000,1,1,qdvd.dll,6.04.2600.1106
AVI Draw,0x00600064,9,1,quartz.dll,6.04.2600.1106
.RAM file Parser,0x00600000,1,0,dxmasf.dll,6.04.09.1125
G.711 Codec,0x00200000,1,1,g711codc.ax,5.01.2600.0000
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.04.2600.1106
DV Video Decoder,0x00800000,1,1,qdv.dll,6.04.2600.0000
Windows Media Update Filter,0x00400000,1,0,dxmasf.dll,6.04.09.1125
ASF DIB Handler,0x00600000,1,1,dxmasf.dll,6.04.09.1125
ASF ACM Handler,0x00600000,1,1,dxmasf.dll,6.04.09.1125
ASF ICM Handler,0x00600000,1,1,dxmasf.dll,6.04.09.1125
ASF URL Handler,0x00600000,1,1,dxmasf.dll,6.04.09.1125
ASF JPEG Handler,0x00600000,1,1,dxmasf.dll,6.04.09.1125
ASF DJPEG Handler,0x00600000,1,1,dxmasf.dll,6.04.09.1125
ASF embedded stuff Handler,0x00600000,1,1,dxmasf.dll,6.04.09.1125
WIA Stream Snapshot Filter,0x00200000,1,1,wiasf.ax,1.00.00.0000
SampleGrabber,0x00200000,1,1,qedit.dll,6.04.2600.1106
Null Renderer,0x00200000,1,0,qedit.dll,6.04.2600.1106
StreamBufferSource,0x00200000,0,0,sbe.dll,6.04.2600.1106
WMP CD Filter,0x00600000,0,1,wmpcd.dll,8.00.00.4487
Smart Tee,0x00200000,1,2,qcap.dll,6.04.2600.1106
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.04.2600.1106
AVI Decompressor,0x00600000,1,1,quartz.dll,6.04.2600.1106
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.04.2600.1106
QuickTime Movie Parser,0x00600000,1,1,quartz.dll,6.04.2600.1106
Wave Parser,0x00400000,1,1,quartz.dll,6.04.2600.1106
MIDI Parser,0x00400000,1,1,quartz.dll,6.04.2600.1106
Multi-file Parser,0x00400000,1,1,quartz.dll,6.04.2600.1106
Lyric Parser,0x00400000,1,1,quartz.dll,6.04.2600.1106
File stream renderer,0x00400000,1,1,quartz.dll,6.04.2600.1106
XML Playlist,0x00400000,1,0,dxmasf.dll,6.04.09.1125
AVI Mux,0x00200000,1,0,qcap.dll,6.04.2600.1106
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.04.2600.1106
File Source (Async.),0x00400000,0,1,quartz.dll,6.04.2600.1106
File Source (URL),0x00400000,0,1,quartz.dll,6.04.2600.1106
Windows Media Pad VU Data Grabber,0x00600000,1,0,wmmfilt.dll,1.01.2427.0001
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.04.2600.1106
QT Decompressor,0x00600000,1,1,quartz.dll,6.04.2600.1106
ShotBoundaryDet,0x00200000,1,1,wmmfilt.dll,1.01.2427.0001
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.04.2600.1106

Video Compressors:
WMVideo Encoder DMO,0x00600800,1,1,,
MSScreen encoder DMO,0x00600800,1,1,,
DV Video Encoder,0x00200000,0,0,qdv.dll,6.04.2600.0000
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.04.2600.1106
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.04.2600.1106
Intel 4:2:0 Video V2.50,0x00200000,1,1,qcap.dll,6.04.2600.1106
Intel Indeo(R) Video R3.2,0x00200000,1,1,qcap.dll,6.04.2600.1106
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.04.2600.1106
Microsoft H.261 Video Codec,0x00200000,1,1,qcap.dll,6.04.2600.1106
Microsoft H.263 Video Codec,0x00200000,1,1,qcap.dll,6.04.2600.1106
Microsoft RLE,0x00200000,1,1,qcap.dll,6.04.2600.1106
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.04.2600.1106

Audio Compressors:
WMAudio Encoder DMO,0x00600800,1,1,,
IMA ADPCM,0x00200000,1,1,quartz.dll,6.04.2600.1106
PCM,0x00200000,1,1,quartz.dll,6.04.2600.1106
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.04.2600.1106
ACELP.net,0x00200000,1,1,quartz.dll,6.04.2600.1106
DSP Group TrueSpeech(TM),0x00200000,1,1,quartz.dll,6.04.2600.1106
Windows Media Audio V1,0x00200000,1,1,quartz.dll,6.04.2600.1106
Windows Media Audio V2,0x00200000,1,1,quartz.dll,6.04.2600.1106
GSM 6.10,0x00200000,1,1,quartz.dll,6.04.2600.1106
Microsoft G.723.1,0x00200000,1,1,quartz.dll,6.04.2600.1106
CCITT A-Law,0x00200000,1,1,quartz.dll,6.04.2600.1106
CCITT u-Law,0x00200000,1,1,quartz.dll,6.04.2600.1106
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.04.2600.1106

Audio Capture Sources:
Modem #0 Line Record,0x00200000,0,0,qcap.dll,6.04.2600.1106

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.04.2600.1106

BDA CP/CA Filters:
Decrypt/Tag,0x00200000,0,0,encdec.dll,6.04.2600.1106
Encrypt/Tag,0x00200000,0,0,encdec.dll,6.04.2600.1106
XDS Codec,0x00200000,0,0,encdec.dll,6.04.2600.1106

Audio Renderers:
Modem #0 Line Playback,0x00200000,1,0,quartz.dll,6.04.2600.1106
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.04.2600.1106
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.04.2600.1106
DirectSound: Modem #0 Line Playback (emulated),0x00200000,1,0,quartz.dll,6.04.2600.1106

-------------
Input Devices
-------------
Poll w/ Interrupt: No
Registry: OK

-------------
Input Drivers
-------------

----------------------------
DirectPlay Service Providers
----------------------------
Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.01.2600.1106)
IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.01.2600.1106)
Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.01.2600.0000)
Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.01.2600.0000)
DirectPlay8 Modem Service Provider - Registry: OK, File: dpnmodem.dll (5.01.2600.0000)
DirectPlay8 Serial Service Provider - Registry: OK, File: dpnmodem.dll (5.01.2600.0000)
DirectPlay8 IPX Service Provider - Registry: OK, File: dpnwsock.dll (5.01.2600.0000)
DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnwsock.dll (5.01.2600.0000)
DirectPlay Test Result:

-------------------------
DirectPlay Lobbyable Apps
-------------------------



[img][/img][img][/img]

error.JPG
Description:
Filesize:	19.12 KB
Viewed:	19 Time(s)

well, that makes sense - nothing in sound because no drivers are installed.

s2g, are you attempting to install drivers with devices attached to your sound card / sound output at the back panel? I am wondering if something is shorting out and making the installation go weird.

Also, are you installing off, say, an install CD, or did you download the latest drivers from the manufacturer's website?

i am attempting to install the drivers with the regular speaker plug (green thing) in there.

I do not have the disk as this computer is old but works very well until now. I am trying to download from the dell site. I have tried different drivers for my system but nothing has worked. I even took out the sound and re-inserted it to no avail.

Any guesses?

11

what model is your dell?

Dell Dimension 8100. It's in the dxdiag log (If you mean that...)

dimension 8100. I went through the dell site and downloaded different drivers but nothing has worked.

Hi s2g,

Sorry for the delay in reply but we had to do some research.

Lets make sure the old drivers are gone and that you're installing the right drivers.

]Please copy the fix to Notepad/Word, or print it, because you won't always have internet access!

To do a clean uninstall and reinstall of your video drivers, follow the following steps:

1. Download and install the free version of Driver Cleaner from here:

http://drivers.softpedia.com/progDownload/Driver-Cleaner-Professional-Download-18224.html

2. Download the latest version of your soundcard's drivers here:
ftp://ftp.turtlebeach.com/pub/tbs/santacru/sc_4161s.zip

3. Uninstall the audio drivers using the Windows Add/Remove Control Panel.

Note: There may be a message asking if you want to use the default Windows drivers, just reply Yes.

4. Boot into Safe Mode and run Driver Cleaner, run it a couple of times until you are sure that all remnants of the old drivers are gone, and if you had other soundcards installed at some time in the past, also run Driver Cleaner to get rid of them as well.

5. Boot into regular Windows and install your new audio drivers.

Tell me if the soundcard is working correctly now. If not, also tell me if you have any other soundcards you can try to get to work as the chance that this one is dead is very big.

Greets, John.

It is not working properly. When installing the new driver the tray icon says "FOUND NEW HARDWARE...SANTA CRUZ....MULTIMEDIA CONTROLLER" and that is when it stalls and automatically restarts.

I turned off the automatic restart to get the blue screen which shows the same stop 0x07e and the tbcspud.sys


I do not have another sound card to try.

Hi,

The tbcspud.sys driver belongs to the Santa Cruz card.

Go to Start > Run. In the box, type eventvwr. Look at the System and Application log files and report any that are red. We need to know the Event ID and Source.

Greets, John.

under application there is nothing red
under system here are the following errors:
source/event id

acpi/4
acpi/5


warning for dhcp/1005

I replaced the sound card. Thanks for the assistance.