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| How many other users are having this problem? |
| Yes |
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72% |
[ 8 ] |
| No |
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27% |
[ 3 ] |
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| Total Votes : 11 |
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| Author |
Message |
TrakSoft
Cadet

 Joined: Jun 09, 2003 Posts: 2 Location: USA
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Posted: Mon Jun 09, 2003 11:58 am Post subject: Suppress Session Errors - PLEASE! |
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Greetings, I really like MailWasher Pro, and recommend it to all my friends, family, and business acquaintances. I am an Information Technology Professional and Developer with over 23 years of experience. The one thing that I do not like about your product is the Session Error Messages. PLEASE, in your next release, give the user the option to suppress these. Many times when I am working these messages pop up and interrupt me. It is getting to the point where I may stop using this product and opt for another one. These messages are irritating and serve me no purpose as I know that the problem is a hiccup on my ISP's e-mail server at the same time MailWasher is trying to check my e-mail. Thank you! You do have a great product.
GH @ www.TrakSoft.com
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rusticdog
Site Moderator Premium Member
 Joined: Aug 12, 2002 Posts: 5850 Location: New_Zealand
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Posted: Mon Jun 09, 2003 12:04 pm Post subject: |
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This is something we are going to be looking at.
The big question is why are you getting these errors, don't expect them to fix themselves, be sure that mailwasher@firetrust.com has been sent full debug files.
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TrakSoft
Cadet

 Joined: Jun 09, 2003 Posts: 2 Location: USA
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Posted: Mon Jun 09, 2003 12:27 pm Post subject: Reason for Error |
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| rusticdog wrote: | This is something we are going to be looking at.
The big question is why are you getting these errors, don't expect them to fix themselves, be sure that mailwasher@firetrust.com has been sent full debug files. |
Thanks for the quick reply. As I mentioned inmy first e-mail, the reason, which I know for a fact, that I am getting these errors is not a problem of MailWasher Pro, but, a hiccup on my ISP's e-mail server. When I get the time, I am planning on changing ISP. In the meantime, I will find and send the debug files. Again, thanks for the quick reply.
GH @ www.TrakSoft.com
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fourmat
Guest IP: 166.82.*.*
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Posted: Mon Jun 09, 2003 1:14 pm Post subject: Same problem... |
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I have the same problem with the pop up error messages. I check email from about 4 different servers, hosts and isp's, and invariably there will be a hiccup about every other time I check mail in at least one of the PO accounts.
As a suggestion, you can put an option to suppress the intrusive session error messages and add a little error icon at the bottom of the window or something to let us know that there was an error. I do fine the error feature useful, at times, but it's a little to "in your face" for me.
Another feature that would be gret would be to have the ability to blacklist our own origins. I find that there are lots of emails that get through that come from origins that I'd like to blacklist, but with spoofed domains.
Thanks for all the great work. This is really a great program.
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Ikeb
Special Response Team Forums Admin
 Joined: Apr 20, 2003 Posts: 16542
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Posted: Mon Jun 09, 2003 2:01 pm Post subject: Re: Same problem... |
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| fourmat wrote: | | As a suggestion, you can put an option to suppress the intrusive session error messages and add a little error icon at the bottom of the window or something to let us know that there was an error. I do fine the error feature useful, at times, but it's a little to "in your face" for me. |
I like that idea!
That list of requested features is getting longer and longer. Hopefully Nick and the boyz can knock off a bunch of them in the promised feature upgrade release coming soon to your area.
| Quote: | | Another feature that would be gret would be to have the ability to blacklist our own origins. I find that there are lots of emails that get through that come from origins that I'd like to blacklist, but with spoofed domains. |
There's already a couple of ways to do that!
1. For one-of blacklist entry: Select View Filter sidebar > Blacklist tab > Add and add the domain you want to blacklist in advance.
2. For bulk blacklist entry: Select Help > About > click on link to data directory (just above OK button) > close MWP (otherwise any changes will be overwritten when MWP is closed) > open blacklist.txt with a text editor > go nuts!
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Jack-TBJ
Cadet

 Joined: Jun 10, 2003 Posts: 2 Location: Germany
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KWH
Guest IP: 69.19.*.*
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Posted: Tue Jun 10, 2003 2:51 pm Post subject: |
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I have to agree with this one, too. Contrary to rusticdog's comment, the big question isn't "why are you getting these errors, don't expect them to fix themselves." Nice of the folks at MailWasher to protect us from the vagaries of the Internet, but sometimes (often?) it just doesn't work perfectly.
I'm on a DirecWay one-way satellite connection (of necessity, no recommendation from here!) and they are quite capable of losing packets in an email exchange. My various email clients handle this gracefully; MailWasher repeatedly warns me with cascading error windows. At some point, it just throws up its hands and stops checking the mail entirely.
C'mon guys. Handle the errors somehow. Log them somewhere.....display them somewhere....let me know there __might__ be a problem...whatever. But don't hog the whole screen and stop functioning at the first time-out.
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Jack-TBJ
Cadet

 Joined: Jun 10, 2003 Posts: 2 Location: Germany
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