This forum provides valuable information on the Prevx product(s) and is supported by the Castlecops associates on a voluntary basis.

To obtain official Prevx support (Free of charges) you must use the support link provided within the Prevx product(s). Right-click the system tray icon and select support for the menu.

The support page will provide you with details of the current releases, known issues and FAQs to help. Finally if you are unable to resolve you issues with this information then please complete the support form at the bottom of the page to notify a Prevx Support staff of your issue.

Please remember to provide as much detail as you can to avoid delays in resolving your issue. It would help to provide details of what error message you may have seen, what products were running or system changes have been made and include a screenshot where possible.

Regards,

Prevx Support