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How Soon Should I Get A Response Back

 
Post new topic   Reply to topic       All -> FavForums -> Sunbelt KerioPF [del.icio.us!] [digg it!] [reddit!]
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gumby4444

Cadet
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Joined: May 22, 2006
Posts: 7
Location: USA
PostPosted: Wed Aug 02, 2006 1:46 am    Post subject: How Soon Should I Get A Response Back
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I've had the firewall for afew days and I had afew problems so I emailed tech support. I was givien the info to create a ZIP file and emailed it to them. How long does it normally take to hear back from them on this?
THANKS!!!!
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earthsound

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Joined: Mar 10, 2005
Posts: 21
Location: USA
PostPosted: Tue Oct 10, 2006 2:06 pm    Post subject: Re: How Soon Should I Get A Response Back
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gumby4444 wrote:
I've had the firewall for afew days and I had afew problems so I emailed tech support. I was givien the info to create a ZIP file and emailed it to them. How long does it normally take to hear back from them on this?
THANKS!!!!


It depends on the problems. In my experience, I usually hear back (a 2nd time) very quickly, especially if a new beta build is available that purports to fix the problem(s) that I submitted.

What were your issues? Did you ever hear a response?

david
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Stevena

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Joined: Jun 29, 2006
Posts: 29
PostPosted: Fri Oct 20, 2006 2:50 pm    Post subject:
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gumby4444 what is your case number? I will check on the status for you.


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Stevea
Tier II Consumer Technical Support
Support@sunbelt-software.com
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