I had another one today, but this time the spam domain registrar was different from the name server registrar. (Sorry, I canceled the message without saving it.)

I noticed that not only the domain name in the subject line was wrong, but also all To and Cc addresses were those for the name server registrar complaint. So all header information were inconsistent with the body information.

tembow, your efforts are much appreciated!

Windows XP SP2 here, Thunderbird. When I use Complainterator I always make sure I have a blank Internet Explorer page open, with the url address line "about:blank" highlighted and the cursor within the page. I check that Thunderbird is already open.

All the DNS pages are opening up nicely now, but I still get the partially formed emails; usually four blank emails to the correct addressees with blank subject line, but occasionally with parts of the report in the subject line.

I thought I should post this set-up issue as a separate report, since it's on one of the work computers:

Windows 2000 v5.00, service pack 4.
Internet Explorer 6.0
Outlook Express 6.00

In Complainterator, the first DNS page opens up, but I can never get past the error message "Name servers not found" even if I pause the script.

Not a major problem, as I just forward a list of the offending nameservers to one of my other Complainterators and report from there.

The most recent one was:

cheapndea.com

I've just tried it again, & get the same error. I get as far as the dnsstuff page telling me it's a Xin Net ns-martian.com site [surprise, surprise!], then get the "could not find name servers" error message.

All feedback is appreciated.

What speed do you have Complainterator set to? Maybe try increasing it +2 or something. I'm using 3, and it worked fine, using IE7 with the suppress mail setting.

It's working okay for me. I'm not sure why it would make a difference which computer you are using, either.

Hi again.

I've tied it at speeds 3,5,10 and 20 but always the error "name servers not found". I get this with every site I enter on this machine.

I should confirm we are using broadband, and I am not aware of any speed problems. It couldn't be some kind of firewall/anti-virus issue, could it?

I would think if it were an antivirus issue you would get a popup from the antivirus program, not complainterator. And I would expect a firewall to get involved at the point you tried to send the emails with those spammy domains in them, not when you are just visiting another page on the same DNSstuff domain it let you visit for the traversal and whois for the domain. Xin Net does block access to its whois server, but I don't know that it would only do that for your job computer (unless you work for ICANN )

Have you tried clicking the "who.is" choice so you only use DNSstuff for the traversal? (The checkbox is in the initial window where you enter the domain to report.) Another option is to try setting your browser to use a proxy if they will allow that on your job.

XIN Net's whois server goes down quite often. When I collect domains, I don't use dnsstuff's whois, but my own. Sometimes I get domains without the registrar info and when I check, XIN Net's whois server is down. If I then check on dnsstuff, I can get the whois info but no dns info. Apparently, dnsstuff cache's the first query for a domain because if the domain is really new, I don't get anything from dnsstuff when XIN Nets whois server is down.

What browser are you using?

Perhaps take a screenshot (PrintScreen) of your screen at the time of this "error" that complainterator gives.

I know it can sometimes take a bit for the traversal to complete since there's a couple steps, and time-outs can occur, but I haven't had too many problems...

What browser are you using? If IE, is Portable Firefox an option? Or another alternative? Something to try.

From what it seems, Complainterator is grabbing the contents of the traversal page repeatedly (using CTRL+A/Select All?) _until_ it finds the traversal final results.

Next domain you report, try using the Pause/Break key, to allow the DNSStuff site to "catch up" for a couple seconds, then hit the button again once the traversal page is fully loaded; Complainterator should be able to then grab the text/results and goto the next step of the process.

If you do not select Who.is in the front screen, you should see on the first lookup screen:

Thanks everyone - I'll be in touch once I've tried those suggestions.

Meanwhile, I'll check Complainterator on a newer PC at that same office.

Me again.

I get the same error on a completely different computer elsewhere in the building. It is running these:

Windows XP Home 2002 SP2
IE7
Outlook Express 6

The first page is exactly as Tembow describes, but I can't get past there on either machine. I've uploaded a screen grab to Imageshack, but can't get it to preview for some reason. I'll post it soon, once I've checked the code on some example images here on CastleCops.

I'm beginning think the problem's something to do with the particular network set-up in this building.

So it's the traversal page that is not loading for you properly?