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[FIXED]Still having problems
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Post new topic   This topic is locked you cannot edit posts or make replies       All -> FavForums -> Trend Micro HijackThis Logs [del.icio.us!] [digg it!] [reddit!]
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MauriceN

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PostPosted: Fri Jun 27, 2008 1:22 pm    Post subject:
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Please download OTMoveIt2 by OldTimer: http://download.bleepingcomputer.com/oldtimer/OTMoveIt2.exe

  1. Save it to your desktop.
  2. Please double-click OTMoveIt.exe to run it.
  3. Click on the CleanUp! button. When you do this a text file named cleanup.txt will be downloaded from the internet. If you get a warning from your firewall or other security programs regarding OTMoveIt attempting to contact the internet you should allow it to do so. After the list has been download you'll be asked if you want to Begin cleanup process? Select Yes.
  4. This step removes the files, folders, and shortcuts created by the tools I had you download and run.
  5. Run ATF Cleaner, and checkmark "Empty Recycle Bin", click "Empty Selected" and exit the program.


Using Internet Explorer browser only, go to ESET Online Scanner website:
  • Accept the Terms of Use and press Start button;

  • Approve the install of the required ActiveX Control, then follow on-screen instructions;

  • Enable (check) the Remove found threats option, and run the scan.

  • After the scan completes, the Details tab in the Results window will display what was found and removed.
    • A logfile is created and located at C:\Program Files\EsetOnlineScanner\log.txt.
    Look at contents of this file using Notepad or Wordpad.

    The Frequently Asked Questions for ESET Online Scanner can be viewed here
    http://www.eset.com/onlinescan/cac4.php?page=faq

    • From ESET Tech Support: If you have ESET NOD32 installed, you should disable it prior to running this scanner.
      Otherwise the scan will take twice as long to do:
      everytime the ESET online scanner opens a file on your computer to scan it, NOD32 on your machine will rescan the file as a result.

    • It is emphasized to temporarily disable any pc-resident {active} antivirus program prior to any on-line scan by any on-line scanner.
      (And the prompt re-enabling when finished.)

    • If you use Firefox, you have to install IETab, an add-on. This is to enable ActiveX support.

=
Start HijackThis. Do a Scan and Save report. Reply back with Eset scan log and the new HJT report.


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MauriceN

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PostPosted: Sun Jun 29, 2008 4:10 pm    Post subject:
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Hello,

Checking in with you, and want to see How things are?
and if you had a chance to see my last reply?

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nurselisa480

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PostPosted: Mon Jun 30, 2008 1:56 am    Post subject:
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Yes, I'm just getting back home & going to start here directly. I will do this & get back with a new HJT log. Thanks.

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nurselisa480

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PostPosted: Mon Jun 30, 2008 3:34 am    Post subject: Did them
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I did the cleanup with OTMoveIt2. I immediately asked me to reboot & I did & when I came back there was nothing in the recycle bin. After it ran, it did have several things on right that said: Several file deletes failed & some not found. Does that mean I have some more stuff leftover that I should find & delete? And then I did the ESET scan & the results are good it seems. Both that & the new HJT logs will be below. I still have the folders: SDFix (which is empty) & the SDFix_First_Run still on my computer & it is 20.3MB's. How do I get rid of it? And Can I safely delete what is Quarrantined in Malwarebytes yet? And in Avast, can I delete what is in the Avast chest? The 3 infected files in the system files part & the (now 21) in the Infected section of the chest? The Thumbs.db is also still in my pictures & is 708kb & says it's a database file, can I delete it? I know these are alot of questions but I just don't know exactly how to act on each particular problem. Anyways, all went ok & here are the logs.

ESET log:

# version=4
# OnlineScanner.ocx=1.0.0.635
# OnlineScannerDLLA.dll=1, 0, 0, 79
# OnlineScannerDLLW.dll=1, 0, 0, 78
# OnlineScannerUninstaller.exe=1, 0, 0, 49
# vers_standard_module=3225 (20080629)
# vers_arch_module=1.064 (20080214)
# vers_adv_heur_module=1.064 (20070717)
# EOSSerial=3163b49342b40c42a9d5e71362f42e37
# end=finished
# remove_checked=true
# unwanted_checked=false
# utc_time=2008-06-30 03:05:57
# local_time=2008-06-29 11:05:57 (-0500, Eastern Standard Time)
# country="United States"
# osver=5.1.2600 NT Service Pack 2
# scanned=132474
# found=0
# scan_time=522

HJT log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:12:19 PM, on 6/29/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\PDF Complete\pdfsty.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\PDF Complete\pdfsvc.exe
C:\Program Files\Spyware Terminator\sp_rsser.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mail.google.com/mail/?ui=1
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [PDF Complete] "C:\Program Files\PDF Complete\pdfsty.exe"
O4 - HKLM\..\Run: [SetRefresh] C:\Program Files\Compaq\SetRefresh\SetRefresh.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [SpywareTerminator] "C:\Program Files\Spyware Terminator\SpywareTerminatorShield.exe"
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} (OnlineScanner Control) - http://www.eset.eu/buxus/docs/OnlineScanner.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1212888432531
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://javadl.sun.com/webapps/download/AutoDL?BundleId=21871
O16 - DPF: {BDBDE413-7B1C-4C68-A8FF-C5B2B4090876} - http://support.f-secure.com/ols/fscax.cab
O16 - DPF: {D71F9A27-723E-4B8B-B428-B725E47CBA3E} (Imikimi_activex_plugin Control) - http://imikimi.com/download/imikimi_plugin_0.5.1.cab
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: PDF Document Manager (pdfcDispatcher) - PDF Complete Inc - C:\Program Files\PDF Complete\pdfsvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Spyware Terminator Realtime Shield Service (sp_rssrv) - Crawler.com - C:\Program Files\Spyware Terminator\sp_rsser.exe

--
End of file - 3995 bytes

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MauriceN

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PostPosted: Tue Jul 01, 2008 10:48 am    Post subject: Re: Did them
Reply with quote

Hello,

I'm going to answer your questions. I would ask a favor of you: When you have multiple issues, use paragraph breaks to separate each issue. That makes it much easier to read and to digest. Thanks.

nurselisa480 wrote:
I did the cleanup with OTMoveIt2. I immediately asked me to reboot & I did & when I came back there was nothing in the recycle bin. After it ran, it did have several things on right that said: Several file deletes failed & some not found. Does that mean I have some more stuff leftover that I should find & delete?

OTMoveIt2 deletes what it can. And should have removed most all of what I had you download. Including SDFix.
If you still have a C:\SDFIX folder, delete it.
If you have a SDFix zip file on your dekstop, delete it.


Quote:
And then I did the ESET scan & the results are good it seems. Both that & the new HJT logs will be below.
Excellent results.

Quote:
I still have the folders: SDFix (which is empty) & the SDFix_First_Run still on my computer & it is 20.3MB's. How do I get rid of it?

In Windows Explorer: find the folder (or file). Then highlight it by clicking once on it.
Then press the Delete button on your keyboard.

Quote:
And Can I safely delete what is Quarrantined in Malwarebytes yet? And in Avast, can I delete what is in the Avast chest? The 3 infected files in the system files part & the (now 21) in the Infected section of the chest?
You may have each program permanently remove all quarantined items. Go into each program (one at a time). Use their menus/options to clear out the quarantine.

Quote:
The Thumbs.db is also still in my pictures & is 708kb & says it's a database file, can I delete it? I know these are alot of questions but I just don't know exactly how to act on each particular problem. Anyways, all went ok & here are the logs.
Leave the Thumbs.db alone. It is very small in relative size.

Tell me, are all your original problem issues now gone?


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nurselisa480

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PostPosted: Wed Jul 02, 2008 3:14 am    Post subject:
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Hi, I went & did all that & I did leave the thumbs.db right in my pictures. Yes, it is only 708kb, I just don't want to accidentally delete it if it's important, I frequently work in my pictures editing, tranferring to flash or deleting & that is my concern as far as the thumbs.db. I just wish I knew where it went & I'd try to put it there.

I'm so glad that the logs results were good now. I didn't mention it in my last reply but my PC was only blurry for like 2 days then suddenly was all back to normal. That turned out Great.

I was re-reading alot of the steps I did & am wondering if I should return to my Folder options & re-check hidden folders or that extensions?

But yes, the original issues are gone, I have no wierd behavior & my PC is acting great now.

Now how do I go about the windows updates? I was reading about XP SP3 & it really sounds like there are alot of failed installs of it. But I do know now that it's important to keep updated so when or if I'm ready I will do updates & just cross my fingers lol.
Thanks

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MauriceN

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PostPosted: Thu Jul 10, 2008 4:32 am    Post subject:
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You certainly may reset your My Computer {Windows Explorer} Folder Options to your liking (as they were from before).

On XP Service Pack 3, I would highly recommend the suggestions offered by my colleagues
http://aumha.net/viewtopic.php?f=62&t=34358

Note that Malwarebytes' Anti Malware {MBAM} (link given way earlier) is a very handy program, and you may certainly get it and use it as part of your anti-malware tools. I would strongly urge you to use it on a regular basis.

Now go and practice safe surfing, safe gaming, safe computing!
Cheers.


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nurselisa480

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PostPosted: Thu Jul 10, 2008 6:38 am    Post subject: Thanks
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Ok I am doing most of these now & definetly am keeping malwarebytes as well, & Thanks! I'm going to do the sp3 tomorrow. Again, Thanks!

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MauriceN

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PostPosted: Thu Jul 10, 2008 7:02 am    Post subject:
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You're welcome. All the best to you. Thumbs Up

Just 1 reminder: prior to applying (getting) XP Service Pack 3, temporarily disable your antivirus and anti-malware programs.
This is all covered in the link I gave you, but well worth reminding you.

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taz71498

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PostPosted: Thu Jul 24, 2008 12:43 am    Post subject:
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I am locking this thread since the issue is resolved. If you need it reopened, please private message a Moderator and we will unlock it for you.

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