Thanks! Good man.

_________________

Microsoft MVP Consumer Security 2006, 2007 & 2008

This annoys me to no end!

I was so happy I found this thread, but Norton/Symantec has apparently taken measures to ensure that it won't work everywhere

I have Norton Internet Security 2005, I moved the folder to "Security" under all users. Of course I started getting the annoying "Does not support repair" install thing.

I changed:

HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Norton AntiVirus\Shortcutpath

AND

HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SymSetup\Internet Security\ShortcutPath

To point to the correct path, but alas, it does not work :'(
I phoned Symantec, and I'm SURE they didn't understand a word I was saying - the nice lady said she would send me a link to a document on their site, but I haven't received anything.

Has anyone else has success with NIS2005? I don't have Office installed (well I have Open Office, not MS office!), so I only get this when I boot the machine...

FYI running english XP pro...

I got stubborn and starting looking through the registry.
I found two keys, this might be because I've upgraded from an earlier version of NIS, uninstalled and installed again.

Anyway I found (note I broke the lines):

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer
\UserData\S-1-5-18\Components\2FF93E8AB5F37EC4A8DF0AE79FD6465F

with the string value:
06E9C39A6B92ad94AB127FA06CAAED02 = (my old path)

and:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer
\UserData\S-1-5-18\Components\932EEA56C5A47C8499E284F46ACC2016

with the string value:
FC6B5F6CC906E82478F6AC3871C620B1 = (my old path)

I changed them both, rebooted, and it was fixed

Ok, so if you are having the same problem, locate the registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData

highlight it, press CTRL+F, search for "Programs\Norton" without the quotes, and you should find the key, change the string value that it contains - there are no other values in it. Do this until you find no more in that registry path.

That should take care of it.

Thank you Daath. Good work!

Welcome to CastleCops and the NAV Forum.

Just like to remind anyone else doing Registry fixes to always backup the Registry first before making any changes. Registries can be extremely fussy and particular. Instructions for doing so can be found in your Windows Help file.


Best regards

_________________

Microsoft MVP Consumer Security 2006, 2007 & 2008

I'm so glad Google led me to this forum -- you guys rule. I just ran into this problem and thought for sure it couldn't be as stupid as a change of a program folder -- guess I was wrong. Thanks for the regedits Bill -- worked like a charm.

Symantec is really reaching on this one -- I've been using Norton since the first Windows 95 release, but it's bullshit like this that is enough to make longtime advanced users drop a whole product line.

Thanks again!

Hi film_girl,

Welcome to CastleCops and the NAV Forum.

I well understand the frustrations people sometimes have with NAV and Symantec, which is one of the reasons for why I volunteer my help here.

If you ever need help or answers to any questions, we will do our best.

_________________

Microsoft MVP Consumer Security 2006, 2007 & 2008

I read a fix to this error somewhere on this forum but I had to do further fixes to get mine working smoothly again. Others will probably be going through the same things I did, so here is the fix for Symantec Norton SystemWorks giving me the error on startup: Norton Antivirus Does Not Support The Repair Feature. Please Uninstall and Reinstall.

1 - Back up your registry:
Click Start > Run, type regedit
Go to File > Export
Name your registry backup file and remember where you save it.

2. Make a System Restore point:
Click Start > All Programs > Accessories > System Tools > System Restore
Select "Create a restore point" and follow the on screen instructions.

Now for the tricky bit.. be VERY CAREFUL editing your registry keys and DOUBLE CHECK ALL PATHS!!!

Right Click on the START button, select Explore all users. Make a note of where in the windows explorer tree you have your systemworks folder (highlight the path in the address bar and copy it to your computer clipboard. You will need to enter this path MULTIPLE TIMES into the registry!)

In RegEdit, click Edit > Find
Search for all instances of:
C:\Documents and Settings\All Users\Start Menu\Programs\Norton SystemWorks\
Change the value whenever found to the path you have copied to your clipboard. MAKE SURE YOU INCLUDE THE TRAILING BACKSLASH!

You will find some keys which are named to match your old systemworks location. In these instances, DO NOT CHANGE THE VALUE OF THE KEYS! Instead, right click on the key and choose "Rename". Change the NAME of the key to reflect the correct location in the start menu.

When you are done, close RegEdit, exit the explorer window and restart. You should get no further installer errors. If you should encounter errors resulting from your registry editing, restart your computer, at your bootup screen, press F8 to get to your boot menu. Choose Safe Mode and once booted in safe mode, double click on your registry backup and follow the instructions to restore your registry, then go back into your system restore utility and restore your system to the previous restore point that you created before you began your registry work.... if this needs to be done, you either skipped a step, didn't read the instructions fully or messed it up in some other way. I did this fix and it worked perfectly for me - not a single error message on startup now!

I am new on this forum and this time just wanted to say thank you for all of the ideas listed on this forum.

I had this error message with Win XP and Norton Antivirus 2005 during Windows startup. I tried each trick you mentioned here and finally the tip from Daath worked only. It is strange why the others did not work, but now it is over...

Thanks again for everybody!!!

LTee

Hi LTee,

Thanks for the kudos. You are most welcome. I love the cooperative assistance everyone provides here. Stick around. Lots to learn yet.

Welcome to CastleCops and the NAV Forum.

Note to Gothgirl: Hope you do not mind but moved your post to this thread as we have a variety of fixes for this problem and your's certainly helps. Thanks for posting it. We do appreciate it.

_________________

Microsoft MVP Consumer Security 2006, 2007 & 2008

Hi,

I just bought a Gateway 4540 notebook and I've been getting the same error message every time I boot up the computer. I haven't moved any files or changed anything on the Start menu, so I don't think the problem is being caused by the same thing that everyone here seems to have done. I also wouldn't be able to uninstall and then reinstall because I didn't purchase Norton AntiVirus software; it was loaded onto the laptop and I don't have an NAV CD or anything... any insights into other fixes?

Thanks in advance!

Hi Flightcaf,

Welcome to CastleCops and the NAV Forum.

It's likely you will need to buy Norton if you wish to continue using it. A great many fixes on NAV require uninstall and re-installs. If you buy it, get one that provides an install CD.

You can find lots of Norton/Symantec products cheap at this site: http://qualityinks.com/

(Note that I have no affliation with that site except that I have been a customer. They are reputeable. They sell only to the North American continent, btw.)


Best regards

_________________

Microsoft MVP Consumer Security 2006, 2007 & 2008

As Ford Prefect said in Hitchhiker's Guide to the Galaxy, "That's bloody brilliant!"

Thanks LegoWerd, and welcome to CastleCops.

_________________

Microsoft MVP Consumer Security 2006, 2007 & 2008

Thanks LegoWerd - your hidden suggestion was mentioned on the first page of this thread but your proceedures for this option were nicely put. Still, I must note that hidding those shortcuts is a workaround and something which must be remembered in the future.

Editing the registry is still the best way, for those where it works as it actually corrects the problem. Too bad it does not seem to work for a few users.

_________________
Bill (AFE7Ret)
Freedom is NOT Free!

For more fixes on this subject please go to

Part 2: NAV2005 does not support the Repair Feature fixes


Best regards

_________________

Microsoft MVP Consumer Security 2006, 2007 & 2008