Mmm - I like eating!

Have a look for the folder C:\Program Files\Norton SystemWorks\Diagnostics. If you find it, open it up and see if there is a file named DMI.exe - the folder belongs to the CheckIt diagnostics program from Norton SystemWorks.

If the folder is not there then it has been uninstalled. If it is then it is being naughty. Either way we can stop the error, though it will also prevent the program working. We can sort out a different diagnostics utility if you want one.

Does the next error say the same thing when you double click it?

Sorry for the short reply - we had a power cut last night and I only just got back online at 8.00 am this morning and I'm still catching up. Computers - who'd have 'em?

Err, I think we will just rename the folder for now - Norton ties up with so many things that I can't say with 100% certainty that uninstalling will be fine.

So, let's do the next best thing:

- Navigate to the NSW folder, right click it, select Rename, press the right arrow to take the cursor to the end of the name and add _old. Press Enter. In the future if you get an error related to NSW then simply repeat these steps but remove the last 4 characters from the name. I like safety nets!

- Go to Start, Run, type services.msc and click OK. Look for BCMNTIO in the left hand column. if you find it, right click it and choose Properties. Set the 'Startup Type' to 'Disabled' and click OK. Do the same for MAPMEM

- Close the Services window.

- Go to Start, Run, type devmgmt.msc and click OK. In the Device Manager window go to View and click 'Show Hidden Devices'. Click the '+' sign next to Non-Plug and Play Drivers and look for BCMNTIO and MAPMEM

- If you find either of these then double click on the name. On the General tab set Device Usage to 'Do not use this device (disable)', then on the Drivers tab set the Startup Type to 'Disabled'. Click OK.

- Close the Device Manager window.

If you don't see the two entries in Device Manager then don't worry, but if you don't see them in the Services window then I'll worry for you!

As for diagnostics, try PC Wizard . It tells you everything from the make of your monitor to the temperatures inside. It will even tell you all the passwords you saved - handy if you suffer temporary er, umm, ah, amnesia.

It's OK to restart.

Probably explains why it isn't there
Let me know if there are any error messages - there shouldn't be.

I think you'll like PC Wizard - lots of things to click and play with!

_________________
Never stop learning

Hiya Mister2,

What a hectic time it has been. We have been one important person short for the last couple of days which is why I have not been able to reply earlier ........sorry!

I think I confused you on the above. I knew I could restart, what I meant was, if I had pressed ok at that particular time it would have closed everything down before I had chance to reply to your message lol. Does that make sense ?

At the moment I have a big Cockatoo who is going to jump on my desk for a cuddle any minute now. Doesn’t help much when trying to type

I have downloaded PC Wizard. You are right there are lots to click, shame I don’t understand half of it. Do you know what temp my computer should be ? It doesn't tell me mine

I appear to have lost Windows Defrag. Diskeeper Lite is there instead?

Norton Go Back still manages to come up if I download anything lol. Had the same error this morning with PI. Apart from that things look fine [says me with everything crossed]

Best Wishes
Lorraine

Hello Mister2,

Mister2 wrote:

I go ambushed by a couple of kitchen cabinets but I won in the end.

I bet they were lying in wait for you. 1 to you 0 to the cabinets

I have 3 different temps - Processor, Mainboard & Hard Disk. None of them are anywhere near 85°C. I'm not supposed to add all 3 together am I I can't see anything to do with passwords either.

lol You can say just what you like I couldn't even find WD in the systems folder, it's as though it has vanished completely lol.

Mister2 wrote:

Personally I would hang the Norton CD up as an avian mirror, but seeing as you paid for it we ought to use it properly!

No, the temps are all treated individually. If your CPU is running less than 85°C and your Maxtor hard drive less than 60° then it's probably a safe bet your motherboard temp is OK. Without knowing the exact model I can't find the recommended temp, but if it was overheating then you would soon know!

I think Windows defrag is still lurking there. Open My Computer and navigate to the C:\Windows\System32 folder. Right click on a blank white bit and select Arrange icons By, Name. It should be easier to find defrag.exe when it's in alphabetical order. You could also go to that folder and keep pressing the 'D' key - the next folder or file starting with that letter will be highlighted at each key press.

(This also works on your desktop - keep pressing 'M' and sooner or later your 'Mister2' folder will be highlighted. )

If you double click defrag.exe nothing much will happen - you will see the Command window flash up and immediately close. That's it. You need to run the program from the Command line as I outlined earlier. Personally, I wouldn't bother.

I need to take my pills now. No, not the sedatives! I've never used a tennis bat nor set foot on a tennis pitch so how I got tennis elbow is beyond me. But got it I have. I think the official term - lateral epicondylitis - sounds much more exciting!

Hiya Mister2,
Have you had problems getting into CC yesterday and today, I have! I couldn't get past the first screen ... something about maintenance I think.

Mister2 wrote:

I need to take my pills now. No, not the sedatives! I've never used a tennis bat nor set foot on a tennis pitch so how I got tennis elbow is beyond me. But got it I have. I think the official term - lateral epicondylitis - sounds much more exciting!

You do make me laugh, it's the way you put things Aaah, but have you watched tennis on the TV cos you know you can get tennis elbow from that don't you Ooooh, we are getting posh with our big names. Save your sedatives for later

I thought I was being so clever earlier on. I decided I would use the Hibernate function for about an hour instead of switching off altogether. Never again, when I came back and switched it on it was so lethargic and I couldn't connect to the net at all. In the end I tried to switch it off but it wouldn't so I had to use another one of your tips "holding the button down on the hard drive" hey presto that worked ...... brilliant tip. Started it again later and this time it rebooted ....... phew, what a relief that was.

I have disabled NGB sucessfully ......... whoopee. It seems to load that bit quicker without it.

Hope your elbow is feeling better.
Bye for now
Lorraine

[quote="Mister2Yes, major maintenance. Paul has been working very hard on it and his efforts have certainly paid off in terms of speed - I posted this before I even wrote it! [/quote]
He he he, only you could do that. I don't know where we would be without Paul and Castle Cops. He does a great job.

That is brilliant news about my temperatures. I forgot to tell you Merlin, the Cockatoo loves a good flap with his wings so he must be helping to keep it cool

Out of the temperatures I gave you is the Motherboard the mainboard ?

Have I got this right, it would be safe for me to find out the name of the Motherboard but not safe to post any info from the report ? Just double checking I understand you correctly. If I had to post the info to you I would do it via pm.

Quote:

As for sport, I only watch motorsport. Specifically the first 3 or 4 laps of a race. I then wake up to see who won Maybe I have Snoozer's Elbow instead

You are a nana in the nicest way of course. I can't imagine your fiancee ever being down in the dumps with you about.

I have just received a message from Diskeeper. It says:
Diskeeper has detected corruption on drive XP Pro (C). Please run CHKDSK /F.

Best Wishes
Lorraine

Hello Mister2,

Now I wonder why that is She sounds great bless her.

I am so pleased to hear that. I will go off and do it now. Do you know, I thought I had to type it in the run bit, just didn't trust myself to do it Will let you know how it goes

Bye for now
Lorraine

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Love the cartoon - I think we've all been there!

Many commands can be typed in the Run bit, but for some you need to open a Command window first. Some commands actually open a Command window, do their stuff and close the window again - not very handy if you need to read the results. Others date back to before the birth of Windows and so need to be run from the old fashioned Command window to start with.

I will await your results.