Hiya Mister2

Glad to know you have not left the country

No problem, as you say, I too am not going anywhere.

Parrot's life not being so bad ........ don't you believe it, that's why so many end up in rescue, some of which are diabolical.

Don't work too hard.
Lorraine

[quote="Mister2"]

Hiya - sorry to be so long replying but the Bank Holiday caused a change in my computing habits!

Go to this page on the Symantec website, select the 'Windows XP' option and follow the instructions. I suggest you download the new file (as in Step 6) first. If Live Update was causing the problem then that should cure it. Let me know how it goes, or if you have any questions about the process.

As for the cat, I only had her for a few weeks but I think I broke her.
At my house she inspected her litter tray immediately and never failed to use it. Now she's back home she never fails not to use it. I think it's a protest to go back to the man with the ham treats!

Hiya Mister2

I am having great fun ........... not with replacing Live Update files.

I was doing well, got to Step 5, did the search for Live Update Folder in C:\Windows\All Users\Application Data\Symantec

I don't have it in the Windows directory but I do in C:\Document and Settings\All Users\Application Data\Symantec so I tried to delete the Live Update Folder here as it says but it comes back saying

"cannot delete 2008-05-06_Log.ALUSchedulerSvc" it is being used by another person or program.

I went back into NIS and turned LU off but still got the same.

If I install the lusetup.exe which I downloaded and saved on my desktop Step 6, would this overwrite the one above that I can't delete ?

I also have a copy of my Product.Inventory.LiveUpdate File
sitting on my desktop Step 4.

Am I lucky or what

Awww, bless the little cats heart, she has picked you as her new daddy ROFL, you must be a right little charmer.

I bet your daughter is not at all happy when the cat refuses to use the litter tray. You will have to get her to pack the cats case and bring her to your house to live.

By the way, I have ordered that memory stick you gave me the link to. I'll be able to store sooooooo much, can't wait.

Take care
Lorraine

Well, at least you proved that is the correct folder as it is in use. I suggest trying the following:

- Follow Step 1 of the procedure

- Now run Process Explorer. Look in the Process column for AluSchedulerSvc.exe, AUPDATE.EXE and LuComServer_3_4.EXE. For each case (there may be 2 instances of that last process running) right click the process name in the left hand column and select 'Kill Process Tree'.

- When those processes have stopped - you may have to wait a minute or so while they shut down - close Process Explorer and continue with Step 5 ( you already did Steps 2 to 4). When you find the LiveUpdate folder in C:\Document and Settings\All Users\Application Data\Symantec, stop the search, right click on the folder in the Search window, choose Rename and change the name to ZZLiveUpdate. Now you will only have to rename it back if anything goes wrong - which it won't .

- Run the lusetup.exe file as in Step 6 and continue with the rest of the procedure.

If you still have problems then try doing the above in Safe Mode (either keep pressing the F8 key as you boot up or else use the Start, Run, msconfig trick you used earlier). I would expect this to be unnecessary as killing the Live Update processes in normal mode should do the trick.

Fingers crossed!

EDIT
If you went to Crucial, I bet that memory stick arrives tomorrow!

Wow, you want me to be up all night do you ha ha ha. What you want me to do looks very interesting. I will copy and paste your instructions before I start.

Hopefully, I won't be climbing the walls so I can report back tomorrow ....... fingers and everything else crossed including the birds eyes. Awww bless them. I really do appreciate all your help.

No, it wasn't Crucial, you gave me eBuyer. Costing £13 something inc postage. It should be here by Friday.

I don't think I will start this tonight as they birds are going to bed in half an hour. I will do it first thing tom.

Night night,
Lorraine

Mister2 wrote:

Well, at least you proved that is the correct folder as it is in use. I suggest trying the following: - Follow Step 1 of the procedure - Now run Process Explorer. Look in the Process column for AluSchedulerSvc.exe, AUPDATE.EXE and LuComServer_3_4.EXE. For each case (there may be 2 instances of that last process running) right click the process name in the left hand column and select 'Kill Process Tree'. - When those processes have stopped - you may have to wait a minute or so while they shut down - close Process Explorer and continue with Step 5 ( you already did Steps 2 to 4). When you find the LiveUpdate folder in C:\Document and Settings\All Users\Application Data\Symantec, stop the search, right click on the folder in the Search window, choose Rename and change the name to ZZLiveUpdate. Now you will only have to rename it back if anything goes wrong - which it won't . - Run the lusetup.exe file as in Step 6 and continue with the rest of the procedure. If you still have problems then try doing the above in Safe Mode (either keep pressing the F8 key as you boot up or else use the Start, Run, msconfig trick you used earlier). I would expect this to be unnecessary as killing the Live Update processes in normal mode should do the trick. Fingers crossed! EDIT If you went to Crucial, I bet that memory stick arrives tomorrow!

Ah, I should have figured that out myself!

Yes - right click and kill the AluSchedulerSvc.exe process and see if that releases the folder.

I hope your parrots aren't picking any of this up:
"Right click and kill, abort, backup and boot it ...".
The vicar would be most surprised!

Hello Mister2

Well ....... I have done something Don't know if it's right though. I now have two Live Update folders in:

C:\Documents & Settings\All Users\Application Data\Symantec

One is called ZZLiveUpdate and the other is normal. During LUSetup it asked me to put the disc in for the CC something.dll.
Shall I delete the ZZLiveUpdate Folder ?

I tried to copy the Product.Inventory.LiveUpdate back but it wouldn't let me. Sooooo, I still have the copy on my desktop, shall I delete that too ?

Is there any way I can save the results from the Search in text form to show you ?

Computer took 7 mins to load from switching on to being able to do something [after NIS finished loading].

Apart from all that it's chaos here. Went to bingo last night hoping to win a Corgi Registered Plumber ........ it's ridiculous trying to get one who isn't busy or too damn expensive. Any chance you may be one

Night night,
Lorraine

PS. No, the parrots are very good, not one swear work

[quote="Mister2- Attach the file named search.txt to your next post (just type c:\search.txt in the 'Filename' box for the attachment instead of using the 'Browse' button, then click Add Attachment).[/quote]

I am attaching as requested.
Best Wishes
Lorraine

search.txt
Description:		Download
Filename:	search.txt
Filesize:	7.64 KB
Downloaded:	30 Time(s)

Excellent - thanks for that.

It appears that your folder is in a different location to that shown in the procedure, so you need to do the following:

- Follow Step 1 of the procedure

- Open Task manager and kill the AluSchedulerSvc.exe process if it is still running

- Navigate to the C:\Documents and Settings\All Users\Application Data\Symantec folder. Left click once on the LiveUpdate folder and hit the Del key. Reply 'Yes' to confirm deletion. (If it will not delete then let me know and we can get a small utility to blast it out)

- Run (double click) the lusetup.exe file you downloaded earlier

- Follow Step 7 of the procedure. You will need to navigate to the C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate folder to paste the file

- Follow Step 8 of the procedure

The only sticking point may be deleting the LiveUpdate folder. If it proves stubborn then we'll have to show it a bit of muscle.

Hiya Mister2,
Didn't expect an answer today (Sunday).

I will do as you instruct.
Bye for now
Lorraine