I installed Returnil Personal Edition today on an XP SP2 machine. I uninstalled an older version first and rebooted than installed the new version. Everything seemed to go well during the install process. Everything looks fine to except I cannot use Session Lock. It is grayed out in the main GUI, toolbar, and tray icon. Why is this happening?
Thanks

Hello AnthonyA,
Welcome to the forums

Please take me step by step through what happened from uninstalling the previous version (include version), restart, and then installation of the new version and its restart. Be sure to include any/all error messages even if they were from other programs.

If possible, also list and/all security, filtering, and/or blocking programs you are also using as the same time.

Thanks
Mike

For the time being I will close the other thread you started and work from the assumption that both issues are related to a similar cause. For reference I am including the link and a quote from that thread to keep this report consistent and easier to work with:

/t224444-Installed_Returnil_now_cant_boot.html

Do you see the XP logo screen with the loading progress bar and/or the account login screen or does the restart only bring you to the black "Last Known Good Configuration" screen?

There appears to be a Blue Screen that is happening too fast for you to see. To enable us to investigate further we need to know the exact text of this system failure message. To get this screen please do the following:

1) restart the computer and press the F8 key
2) When the Advanced Options Menu appears, select the "Disable automatic restart on system failure" option
3) Restart the computer

When the system restarts, it should now stop at the Blue Screen and present an error message. Please post the exact text of this message an we can go from there.

Thanks
Mike

I did as you asked and a blue screen appears. There is a message saying a problem was detected and Windows has been shut down to prevent damage to the computer.

Then there is some suggestions about checking the disk for errors or viruses etc.

Than at the buttom there is a Technical information and it's a long list of numbers and letters. This is the exact text.

*** STOP: 0x0000007B (0xF7A57524,0xc000000E, 0x00000000, 0x 00000000)

If you have the XP installation disk for your computer, place your CD in the computer and then restart. When asked if you want to boot from the CD do so.

When you enter windows at this point, log into your administrative account and then navigate to your C:\ drive. Locate the hidden folder "C:\Returnil" and rename it to C:\Test and then remove the CD from your system and restart. Are you then able to enter Windows normally?

No XP install disk for this machine. There are 3 recovery disks that I assume are for reinstall.

During the boot there is a blue HP screen that appears with 3 options.

1)Bootmenu
2)Setup
3)System Recovery

Is this any help?

For the moment do nothing. Do you backup your data regularly and have the ability to restore that data after a recovery?

I ask because you have factory restore disks which will wipe your system and return it to the same configuration as when it was originally made at the HP factory and if you use option 3 you would loose your data.

If you do not have backups, do you have access to the following:

1) Another Windows XP/Vista computer
2) A router to connect both computers to?

If the later, we can help you to access the disk on the effected computer so you can change the name of the folder without loosing your data.

It looks like we will be just starting over with this machine. Not much info to lose really just some favorites and contacts.

Would like to know what happened though.
It sounds like you have an idea of what went wrong.

No, we do not know exactly what is happening as Windows error messages are cryptic at the best of times. The Blue Screen message you posted actually means "INACCESSIBLE_BOOT_DEVICE" which in itself is rather vague to say the least and does not tell whether it is actually related to RVS's protection driver, someone else's driver, or some strange conflict between the two drivers.

What we would ask for next, after resolving the boot issue, would be to examine the event logs to see if there were more helpful information that would help us to narrow this down.

The RVS protection driver has been extremely stable over time and this is the first BSOD we have had reported outside of unstable internal alphas or very early versions of the software (initial 1.X) and even then it was extremely rare.

Mike

Thanks for the reply and feedback on this. We are very interested in working with you to determine what caused the issue as this would help us to improve the program.

Would you be willing to test the current Public Beta version? There are some changes made in the Beta that might also address this on your system but we need verification to determine whether this is related to corrections added for Vista or something completely new.

Regardless of your answer, thank you for your reports.

Mike