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WINDOWS MESSENGER AND ITUNES NOT OPENING
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CastleCops -> General Computer Problems

Author: maka909,

Posted: Wed Jun 25, 2008 1:40 pm Post subject: WINDOWS MESSENGER AND ITUNES NOT OPENING

my computer will not let me open itunes or sign into windows messenger. whenever i click on the itunes icon to open it it never opens. don't know why. or if i go to play a song from where its stored onmy computer the song won't open and play. any idea how to fix this? also windows messenger will not sign me in.

Author: maka909,

Posted: Wed Jun 25, 2008 1:41 pm Post subject:

i have a screenshot of what pops up after i try to log into messenger. i have also check the connection, i have a net connection, but it saying im not connected to messenger.

Author: maka909,

Posted: Wed Jun 25, 2008 1:42 pm Post subject:

screenshot

Author: pwillener, Location: Japan

Posted: Thu Jun 26, 2008 3:31 am Post subject:

The error message is from Windows Defender, not Messenger. Is Windows Defender working OK? Up-to-date? What version of Windows do you have?

P.S. your desktop wallpaper looks like Phi Phi Lei.

Author: maka909,

Posted: Thu Jun 26, 2008 1:35 pm Post subject:

i don't know about the windows defender, is that whats stopping messenger and itunes from opening?

and i have windows Xp pro

Author: Cudni, Location: Et In Arcadia ego

Posted: Thu Jun 26, 2008 1:49 pm Post subject:

see for WD error
http://support.microsoft.com/kb/931849

Cudni

Author: maka909,

Posted: Fri Jun 27, 2008 4:03 am Post subject:

yea man, deleting didn't do anything. and i already scaned for spyware and viruses and malware, didn't find anything. how do i fix this? any 1 that knows??

Author: pwillener, Location: Japan

Posted: Fri Jun 27, 2008 6:42 am Post subject:

maka909 wrote:

yea man, deleting didn't do anything.

Did you follow all steps in Cudni's KB link? If WD is completely uninstalled, do you still get a 'Windows Defender' message?

Author: maka909,

Posted: Fri Jun 27, 2008 1:24 pm Post subject:

i followed the steps. i still get a msg. i don't think it was a windows defender msg tho

Author: maka909,

Posted: Tue Jul 01, 2008 6:07 am Post subject:

hello?

Author: Cudni, Location: Et In Arcadia ego

Posted: Tue Jul 01, 2008 8:59 am Post subject:

what are the errors in event viewer logs?
http://support.microsoft.com/kb/308427

is Windows Defender still not working despite applying the fix?

Cudni

Author: maka909,

Posted: Wed Jul 02, 2008 1:57 pm Post subject:

itunes still wont open when i double click, it just shows the hourglass and doesn't open. Windows Live is slow when i type in my email and password to loggg in, it takes like 10 seconds after im done typing for it to show in the bar. and when i click logg in it says windows live failed because the service is temporarily unavailable. please try again later error code: 8004888d

i think i haven't redownloaded windows defender cuz i don't see it in the add/remove programs.

Author: maka909,

Posted: Wed Jul 02, 2008 2:23 pm Post subject:

i just redownloaded windows defender, and its saying the same thing it said b4 i uninstalled it the first time. won't openthe programs

Author: maka909,

Posted: Wed Jul 02, 2008 2:25 pm Post subject:

and for the event viewer loggs, the errors where? inthe application,securtiy, or stystem folder?

Author: maka909,

Posted: Wed Jul 02, 2008 2:41 pm Post subject:

Heres the errors, warnings,and information in the application logg.

#1.

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11920
Date: 02/07/2008
Time: 10:16:48 AM
User: COMPAQPRESARIO\Owner
Computer: COMPAQPRESARIO
Description:
Product: Windows Defender -- Error 1920. Service 'Windows Defender' (WinDefend) failed to start. Verify that you have sufficient privileges to start system services.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 41 30 36 32 37 35 46 {A06275F
0008: 34 2d 33 32 34 42 2d 34 4-324B-4
0010: 45 38 35 2d 39 35 45 36 E85-95E6
0018: 2d 38 37 42 32 43 44 37 -87B2CD7
0020: 32 39 34 30 31 7d 29401}

#2.

Event Type: Information
Event Source: iPod Service
Event Category: None
Event ID: 0
Date: 02/07/2008
Time: 10:09:31 AM
User: N/A
Computer: COMPAQPRESARIO
Description:
The description for Event ID ( 0 ) in Source ( iPod Service ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Service started.

#3. Event Type: Warning
Event Source: Alert Manager Event Interface
Event Category: None
Event ID: 257
Date: 02/07/2008
Time: 10:09:00 AM
User: N/A
Computer: COMPAQPRESARIO
Description:
VirusScan Enterprise: The scan of C:\Program Files\Hewlett-Packard\Toolbox2.0\Javasoft\JRE\1.3.1\lib\rt.jar\TRANSPARENTDITHEREDBLIT.CLASS has taken too long to complete and is being canceled. Scan engine version used is 5200 DAT version 5329.(from COMPAQPRESARIO IP 192.168.2.18 user COMPAQPRESARIO running VirusScan Enter 8.0 OAS)

#4.

Event Type: Warning
Event Source: Alert Manager Event Interface
Event Category: None
Event ID: 257
Date: 02/07/2008
Time: 1:09:42 AM
User: N/A
Computer: COMPAQPRESARIO
Description:
VirusScan Enterprise: Would be blocked by behaviour blocking rule (rule is currently in warn mode) (warn only mode!).(from COMPAQPRESARIO IP 192.168.2.18 user SYSTEM running VirusScan Enter 8.0 OAS)

And after that its mostly repeats.

Heres some of the loggs from the system, nothing in internet or security

#1. Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7036
Date: 02/07/2008
Time: 10:26:53 AM
User: N/A
Computer: COMPAQPRESARIO
Description:
The Windows Installer service entered the stopped state.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

#2.

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7036
Date: 02/07/2008
Time: 10:19:56 AM
User: N/A
Computer: COMPAQPRESARIO
Description:
The Universal Plug and Play Device Host service entered the running state.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

#3.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 02/07/2008
Time: 10:16:46 AM
User: N/A
Computer: COMPAQPRESARIO
Description:
The Windows Defender service terminated with the following error:
Unknown trust provider.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

???? what does all this mean??

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