Part 1: NAV 2005 Does Not Support Repair Solution Fixes
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 CastleCops -> Norton Anti-Virus
Author: ob__, Location: Srilanka PostPosted: Sun Oct 03, 2004 11:19 am    Post subject: Part 1: NAV 2005 Does Not Support Repair Solution Fixes
K, this has been doing my head now for 2 days and I finally found a solution thx to the below mentioned post. It only takes a minute or 2 tops.

As mentioned in post CastleCops Link/postitle77058-0-0-.html, NAV2k5 doesnt like to be moved from the start/all programs into other folds. Solution given in that post was to move it back to start/all programs which solves this problem.

Another solution for the people that do want to place it in a different place in the start menu would be to go to run. Run regedit. Then go to edit - Find or just press ctrl+f. The search for either
\Documents and Settings\All Users\Start Menu\Programs\Norton SystemWorks\Norton AntiVirus\
or
\Documents and Settings\All Users\Start Menu\Programs\Norton AntiVirus\

Depending on your installation. If you installed NAV with systemworks use the first one, if you just installed NAV the use the second one.

Then once it starts searching the first one it will find you'll need to rename the entry on the right side to wherever you want to place the NAV in the start menu.
For the second one you will get some weird alphanumeric value. Open the value on the right side and edit the value data to wherever you want to place the NAV in the start menu.
The the last one it will find you just open the short cut value on the right side and change the value data once again to the folder where you want NAV to be in your start menu.

That´s all, it worked for me, hope it will work for you 2.
Author: Bill_Bright, Location: Nebraska, USA PostPosted: Sun Oct 03, 2004 3:34 pm    Post subject:
This problem occurs if you have changed the default location for the Norton AntiVirus shortcuts in the Windows Start Menu. Unfortunately, Symantec has become as arrogant as Microsoft as they "expect" all users will naturally and blindly adhere to "their standards". In this case, Symantec's solution to this bug is simply "do it their way".

See HERE for Symantec's explanation and solutions.

Their way is not acceptable to me. I personally do not like all my programs to be stacked up under All Programs in the Start Menu. I use subfolders to group like applications together, thereby keeping my Start Menu "tidy". For example, I have subfolders called Utilities, Internet Stuff, and Palm Stuff, among others. I moved my Norton 2005 folder and its shortcuts under "Utilities".

There is an easy solution to this if you are comfortable editing the Registry. There are also 2 workarounds that may work fine for you. If you don't feel comfortable editing the Registry, then I recommend you choose one of these 2 options.To fix this problem the right way, that is permanently (or until a future update screws it up again) you must edit the Registry.

WARNING Using a Registry editor incorrectly can cause immediate irreparable damage to the operating system that may require a complete re-install to correct. It is recommended you backup your Registry before making any changes to it. Also, creating a new "Restore Point" is advisable. Now for the nitty gritty!

That's it! Now when you click on Word or another Office application, Norton should not complain.

BillB
Author: Prince_Serendip,  PostPosted: Sun Oct 03, 2004 5:43 pm    Post subject:
Hi Bill!

This is great work! A lot of people who are having this problem will need it. Thank you, and your efforts here are deeply appreciated. Thumbs Up


All the best!
Author: Bill_Bright, Location: Nebraska, USA PostPosted: Sun Oct 03, 2004 8:41 pm    Post subject:
No problem and thanks - took a lot longer to write it up than to fix it! Hope someone can get some use out of it.

BillB
Author: Billywill55, Location: USA PostPosted: Mon Oct 04, 2004 2:09 pm    Post subject:
Very Happy Thanks for the cure. I'm one of those that just clicked my way through the installation of NAV 2005 and accepted all the defaults so I wonder why I'm getting the error message at boot up and when opening MSWord.<BR>I think I'll try your cure anyway...<BR>Thanks for your time and cures,<P>
Bill
Author: Bill_Bright, Location: Nebraska, USA PostPosted: Mon Oct 04, 2004 2:32 pm    Post subject:
Billywill55 wrote:
I'm one of those that just clicked my way through the installation of NAV 2005 and accepted all the defaults so I wonder why I'm getting the error message at boot up and when opening MSWord
That's my point! You did not have any option to change this in the setup. So, if after the install, you moved the icons in your Start Menu to some place that is acceptible to YOU, then you get the error.

Note the first line of my text - It says the problem occurs "if" you changed the locations.

If you have not touched your icons in your start menu, and you are having the problem, then my solution does not affect you and I recommend you NOT mess with the Registry then.
Author: ptooey, Location: Australia PostPosted: Tue Oct 05, 2004 11:27 pm    Post subject:
Did you fellas realise the fix doesn't work when the NAV folder is outside the Program group?

I tend to organise my Menus outside the Programs group, but still under the Start Menu.

In any case, it's utterly stupid for Symantec to have some sort of hidden routines in place without even acknowledging it, documenting it, or at least offering other measures to prevent this from happening.
Author: Prince_Serendip,  PostPosted: Tue Oct 05, 2004 11:54 pm    Post subject:
Hi ptooey!

Welcome to CastleCops!

Good points! We appreciate the helpful advice. Very Happy


Best regards
Author: Bill_Bright, Location: Nebraska, USA PostPosted: Wed Oct 06, 2004 1:02 am    Post subject:
ptooey wrote:
Did you fellas realise the fix doesn't work when the NAV folder is outside the Program group?

I tend to organise my Menus outside the Programs group, but still under the Start Menu.


Outside the Programs group? I don't see what you mean. Please explain. Start by indicating what OS you are talking about.

The point is, no matter where you moved the "shortcuts" for those programs, if you edit the Registry to indicate the "folder" where those shortcuts are really located, it works!
Author: castlez, Location: Greece PostPosted: Wed Oct 06, 2004 8:21 am    Post subject:
It doesn't always work I'm afraid. I'm not placing my shortcuts under Programs either which maybe the cause of it or it's maybe due to the fact that I'm under a domain.

(e.g. "C:\Documents and Settings\dorothea.titan\Start Menu\PC software\Applications\Norton SystemWorks 2005\")

Any thoughts on this would be very much appreciated guys - thanx!!!
Author: Bill_Bright, Location: Nebraska, USA PostPosted: Wed Oct 06, 2004 2:04 pm    Post subject:
Ptooey and Castlez, and everyone else too!

First, Ptooey - Sorry - I understand where you mean now. You folks are talking about the area above the dividing line in the "All Programs" sub-menu of the Start Menu, right?

As a test, I created a folder under C:\Documents and Settings\Bill\Start Menu\ called "TestFolder" and I moved my Norton AV folder from below the line to inside TestFolder. I then edited my registry to indicate:

C:\Documents and Settings\Bill\Start Menu\TESTFOLDER\Norton AntiVirus

... and rebooted.

It worked! But, when I logged into my system under my wife's account, it did NOT work.

So then I created a folder called AllUsersTestFolder under C:\Documents and Settings\All Users\Start Menu\ and moved my Norton AV folder to there, edited my registry to indicate:

C:\Documents and Settings\All Users\Start Menu\AllUsersTestFolder\Norton AntiVirus

... and rebooted. Then it worked for me and it worked for my wife.

So, all I can say is that it works on as long as you have permissions to access that folder and the correct folder is indicated.

Note to Castlez where you
wrote:
C:\Documents and Settings\dorothea.titan\Start Menu\PC software\Applications\Norton SystemWorks 2005\

If that is what your registry says then based on what I have seen, that is not correct. You did not drill down far enough and, as my instructions said, drill down into your Norton Antivirus folder. Your registry entry must indicate the location of the Norton AV shortcuts, not the locations of the Norton AV folder! In other words, edit your registry to say this:

C:\Documents and Settings\dorothea.titan\Start Menu\PC software\Applications\Norton SystemWorks 2005\Norton AntiVirus

Norton needs to know where the shortcuts are, not where the folder is. Perhaps I needed to emphasis that more in my original posts.

So we need to be certain that:
Give that a try and let me know.

Thanks,

BillB
Author: castlez, Location: Greece PostPosted: Wed Oct 06, 2004 2:36 pm    Post subject:
Prior to posting this, I had tried both actually. That is, going a level down deeper. It still does not work in my case.

Maybe due to the domain part as I said? I dunno - but it is frustrating.

Thanks for your quick reply though - appreciated.
Author: Bill_Bright, Location: Nebraska, USA PostPosted: Wed Oct 06, 2004 4:13 pm    Post subject:
Sorry - don't know what that would have to do with it - is your Norton on a network drive and you are mapping to it?

You may be stuck with using Norton's suggestions then.
Author: lancekt, Location: USA PostPosted: Thu Oct 07, 2004 2:19 am    Post subject:
I found an easier fix (sorry if someone mentioned this already and I missed it)--just put a copy of the Norton AntiVirus folder back in the main Programs folder of your Start menu, and hide it and its files. (Right click->Properties->Hidden). It will no longer show up in the Start menu.

You can put another, non-hidden copy wherever you wanted it in the first place.

Kludgy, but saves editing the registry...
Author: Bill_Bright, Location: Nebraska, USA PostPosted: Thu Oct 07, 2004 3:43 am    Post subject:
Yes, that will work too.
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