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Reviewer: STeveDallas
Company: Checkpoint, Visit Site
Product: ZoneAlarm Security Suite ... Version: 6
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I have tested ZA Security Suite on two different PCs and I am going to remove the software. This product is buggy, causes problems and is over-priced. Customer support is non existent unless you pay for it. My biggest complaint is that VSMON starts and runs at every PC reboot even if ZA is not set to auto start and the rest of ZA does not load. I have to then start ZA and immediatley stop it to get VSMON unloaded. I run two different email clients: Courier and Outlook and this ZA package causes my email clients to randomly stop working, no POP3 and no send. When ZA is not running but VSMON is running, VSMON interferes with Counterspy and prevents Counterspy from accessing the Internet for updates. I have ZA configured with all functions OFF except for program control and it still causes these problems. ZA also seems to make Counterspy sometimes run at 98~99 % CPU use. When I shut ZA down and vsmon is NOT loaded, I have no problems at all. The symptoms are the same for two PCs.How can Checkpoint steal our money and provide nothing useful in return? I am an IT professional and I will not longer install or recommend this product.

Added: November 4th 2005

Hits: 5647
NOTE: Product reviews are independently written by our members and do not necessarily express the opinions or views of CastleCops.

  

[ Back to Reviews Index | Post Comment ]

ZoneAlarm Security Suite
Posted by pconline  on 2005-12-13 04:37:07
My Score:



ZoneAlarm Security Suite
Posted by ogawamonr  on 2005-11-10 06:05:01
My Score:


I can share some similar frustrations -- however, the reason I purchased ZLSS was because Symantec CCAPP.EXE was behaving exactly the way VSMON.EXE is currently for you (or was since you uninstalled...): failed mail, failed tcpip, run away app taking 99%...

I have ZoneAlarm Security Suite working flawlessly now...
Here''s a few things I learned along the way:
* If your machine is sick, Closing or Minimizing the ZLSS zlclient.exe with Program Control -> Programs as the last window active will cause VSMON to run away and consume many resources -- e.g., P4HT 3.2 GHz will run like PIII. I don''t like this feature either but once your machine is healthy, it doesn''t seem to matter.
* Work from the bottom up:
-- Use msconfig and reboot to a minimal configuration.
-- one-reboot-at-a-time selectively introduce each Microsoft Service to rule out corruption
-- one-reboot-at-a-time selectively introduce each Zone lab service (if you don''t want to be (slowed) bothered by ZL Security alerts, do not reintroduce the zlclient -- no alerts will display and any ? will automatically fail.)
....
-- Go to the store to buy more of your favorite beverage
....
-- one-reboot-at-a-time selectively introduce....

You get the picture...

I wish it were easier but unfortunately Symantec''s over eager attempts to catch-up with SOTA have left some of their tried and true core utilities (2005? and later?) in much worse shape that ZoneLabs
-- And, the new ZL Triple Firewall protection can help save tons of time when you just can''t kill the beasts.... just wish it were cheaper for my clients after their trial period is up...

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