I emailed encrypted files last week. I mailed a copy to myself to make sure there were no problems, and they worked file.

Now I have an email from the recipient that they can't decrypt the files. I went to the file I mailed to myself and have the same problem. I get a webpage with no place to enter a password. I also get a java window that says:

Java Plug-in 1.5.0_02
Using JRE version 1.5.0_02 Java HotSpot(TM) Client VM
User home directory = C:\Documents and Settings\me


----------------------------------------------------
c: clear console window
f: finalize objects on finalization queue
g: garbage collect
h: display this help message
l: dump classloader list
m: print memory usage
o: trigger logging
p: reload proxy configuration
q: hide console
r: reload policy configuration
s: dump system and deployment properties
t: dump thread list
v: dump thread stack
x: clear classloader cache
0-5: set trace level to <n>
----------------------------------------------------

java.net.MalformedURLException: unknown protocol: mailbox
at java.net.URL.<init>(Unknown Source)
at java.net.URL.<init>(Unknown Source)
at java.net.URL.<init>(Unknown Source)
at sun.plugin.AppletViewer.setDocumentBase(Unknown Source)
at sun.plugin.viewer.WNetscapePluginObject.setDocumentURL(Unknown Source)
java.net.MalformedURLException: unknown protocol: mailbox
at java.net.URL.<init>(Unknown Source)
at java.net.URL.<init>(Unknown Source)
at java.net.URL.<init>(Unknown Source)
at sun.plugin.AppletViewer.setDocumentBase(Unknown Source)
at sun.plugin.viewer.WNetscapePluginObject.setDocumentURL(Unknown Source)

When I click on the help file it says firetrust doesn't exist (but I can log on to firetrust.com from my browser.

This seems to happen intermittently -- what is the problem? We need to be able to know that the recipient will be able to view a file in a timely fashion.