I recently tried to install Kerio Personal Firewall. The instillation program halts with the error message "A higher version of Sunbelt Kerio Personal Firewall is already installed" and will not allow me to continue the installition.

The same question was asked on this board

here

[url]http://www.castlecops.com/postlite162216-higher.html [/url]

and here

[url]http://www.castlecops.com/t167319-Higher_version_of_Kerio_installed.html [/url]

Neither question was answered in public. I took the advise of in the second post, and e-mailed tech support at Support@sunbelt-software.com This is the question I sent, and the answer I recieved.

Quote:

Question/Comment: --------------------------------------------------------------------- Evaluating/Purchased: Evaluated. I cannot install Kerio Personal Firewall. Even tho I have never had this product installed before, I receive the error A higher version of Sunbelt Kerio Personal Firewall is already installed and it will not allow me to continue. --------------------------------------------------------------------- Code: SUPPORT_QUESTION Hi James, Thank you for contacting Technical support concerning your Sunbelt Kerio Personal Firewall. Please provide the following information so we can better assist you for support. Please note Sunbelt Software is supporting the trial and full version of the SKPF and KPF versions 4.2 or higher installed on Windows 2000 & XP only. KPF or SKPF Registration Key: Email address associated with purchase: If you are utilizing the trial version of SPKF, please provide the following information for support. Open the firewall, choose the Overview tab/License and send in a screenshot of this image. You can do this by hitting the print screen button on your keyboard, you will not see anything happen, then open word and go to edit, paste, save the document, and attach it to the email message. If you are using the Free version of SPKF or KPF, you can look to our KB or Forum for answers. Knowledge Base under Product Kerio Firewall: http://support.sunbelt-software.com/scripts/rightnow.cfg/php.exe/enduser /std_alp.php Forum: /f208-Sunbelt_Kerio.html Warm regards, Mary Beth Clemons Tech Receptionist Sunbelt Software email: support@sunbelt-software.com Voice: 1-877-673-1153 Fax: 1-727-562-5199 Web: <http://www.sunbelt-software.com> Physical Address: 33 North Garden Ave. 7th Floor Suite 725 Clearwater, FL, 33755 United States

She is actually a tech coordinator and she didn't read the email. Sorry about that. Can you send me your email address so I can't email you instructions.

I pm'd my e-mail address to you on 10/20 and have not heard back from you yet.

I sent you an email 10/24 at 10am eastern time.

Thank you for the reply. Fixed my problem

Could you share please with the forum users what the solution is? Or is it a secret? I have asked the same question before am month, without any answer. Thanks.

Here is how to fix the "A higher version of Sunbelt Kerio Personal Firewall is already installed" and installation stops:


1. Please download an older version of Kerio from the following link: http://www.sunbelt-software.com/ihs/kerio423.exe

2. You can click on the above link and choose Save. Save this file to your desktop.

3. Now you can double-click the new installer file that was saved on your desktop to begin the installation.

4. Restart your machine

5. Now you will see a purple shield icon down in the system tray by your clock. Right-click on this link and choose Exit. This will close Kerio down

6. You can delete the Kerio install icon off of your desktop now. You do this by clicking once on the icon and choosing Delete on your keyboard.

6. Now we can have you update to the latest version. Please click on the below link and save this file to your desktop: http://www.sunbelt-software.com/evaluation/440/Kerio.exe

7. Once the save is completed, you can double-click the new install icon for Kerio and this will perform an upgrade for Kerio.

Thank you for the solution. I has saved me