My DVD-ROM is only intermittently recognised when accessing DVDs/ CDs. The remainder of the message reads:

"The request could not be performed because of an I/O device error"

I have uninstalled and re-booted which solves the problem sometimes. On other occasions the PC will display, say, all of the tracks on a CD, artist, track name, time etc...but cannot read the data

I have no conflicts and the device is working properly according to device manager

I have plugged in a second CD-ROM, as a slave, and this works only intermittently too.

Any thoughts guys

Cooperm4n

Please follow these instructions carefully:

Open Notepad by clicking on Start, then Run, and entering the word:

Notepad

in the run box. Next tap <Enter>. Open the Notepad Format Menu and uncheck Word Wrap. Then copy and paste the following code in GREEN to Notepad:

Many thanks PCB...I carried out your instructions but the same problem persists.

Cooperm4n

I have booted the PC up today and checked for system errors. There are many listed for CDROM. A link to Microsoft indicates the error may be cable based.

The PC maufacturer is to send a new cable.

Hopefully this will resolve the issue.

Cooperm4n

One new IDE cable later and...the same result.

In Event Viewer I get a warning which reads thus:

WARNING

An error was detected on device \Device\CdRom0 during a paging operation.

0000: 03 00 68 00 01 00 b8 00 ..h...¸.
0008: 00 00 00 00 33 00 04 80 ....3..€
0010: 2d 01 00 00 10 00 00 c0 -......À
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 7f 82 00 00 00 00 00 00 ‚......
0030: ff ff ff ff 01 00 00 00 ÿÿÿÿ....
0038: 40 00 00 c4 02 00 00 00 @..Ä....
0040: 00 20 0a 12 48 02 00 40 . ..H..@
0048: 00 00 00 00 0a 00 00 00 ........
0050: 00 00 00 00 d0 a3 d8 82 ....У؂
0058: 00 00 00 00 c8 d9 db 82 ....ÈÙÛ‚
0060: 02 00 00 00 00 00 00 00 ........
0068: 28 00 00 00 00 00 00 00 (.......
0070: 02 00 00 00 00 00 00 00 ........
0078: 70 00 05 00 00 00 00 0a p.......
0080: 00 00 00 00 64 00 00 00 ....d...
0088: 00 00 00 00 00 00 00 00 ........

Details
Product: Windows Operating System
ID: 51
Source: Cdrom
Version: 5.2
Symbolic Name: IO_WARNING_PAGING_FAILURE
Message: An error was detected on device %1 during a paging operation.

Explanation
An input/output (I/O) request to a memory-mapped file failed and the operation was retried.

User Action
No user action is required.

Version: 5.0
Symbolic Name: IO_WARNING_PAGING_FAILURE
Message: An error was detected on device %1 during a paging operation.

Explanation
An input/output (I/O) request to a memory-mapped file failed and the operation was retried.

User Action
No user action is required.
--------------------------------------------------------------------------------

Currently there are no Microsoft Knowledge Base articles available for this specific error or event message. For information about other support options you can use to find answers online, see http://support.microsoft.com/default.aspx.

I also get an error which reads thus:

ERROR

The driver detected a controller error on \Device\CdRom3.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

0000: 03 01 68 00 01 00 b8 00 ..h...¸.
0008: 00 00 00 00 0b 00 04 c0 .......À
0010: 01 01 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 20 09 00 00 00 00 00 . ......
0028: fa dc 00 00 00 00 00 00 úÜ......
0030: ff ff ff ff 03 00 00 00 ÿÿÿÿ....
0038: 40 00 00 c4 02 00 00 00 @..Ä....
0040: ff 20 0a 12 4c 02 00 40 ÿ ..L..@
0048: 00 00 00 00 0a 00 00 00 ........
0050: 00 00 00 00 08 17 89 82 ......‰‚
0058: 00 00 00 00 c0 ab ee 82 ....À«î‚
0060: 02 00 00 00 24 01 00 00 ....$...
0068: 28 00 00 00 01 24 00 00 (....$..
0070: 1c 00 00 00 00 00 00 00 ........
0078: 70 00 04 00 00 00 00 0a p.......
0080: 00 00 00 00 08 03 00 00 ........
0088: 00 00 00 00 00 00 00 00 ........

Details
Product: Windows Operating System
ID: 11
Source: Cdrom
Version: 5.2
Symbolic Name: IO_ERR_CONTROLLER_ERROR
Message: The driver detected a controller error on %1.

Explanation
This problem is typically caused by a failing cable that connects the drive to the computer.

User Action
Replace the cable.

Version: 5.0
Component: System Event Log
Symbolic Name: IO_ERR_CONTROLLER_ERROR
Message: The driver detected a controller error on %1.

Explanation
This problem is typically caused by a failing cable that connects the drive to the computer.

User Action
Replace the cable.

--------------------------------------------------------------------------------

Currently there are no Microsoft Knowledge Base articles available for this specific error or event message. For information about other support options you can use to find answers online, see http://support.microsoft.com/default.aspx.

Any thoughts PCB?

Coops

The latest development is a new DVD RW (Lite-On) which sounds like a Stuka dive bombing - most unnerving. The same cdrom errors appear in Event Viewer.

The PC manufacturer suggested re-installing XP. We tried this and received the following:

File\i386\halaacpi.dll could not be loaded - the error code is 4

So I presume that re-installing XP with a dodgy DVD ROM is going to be a challenge.

Considering I have replaced the DVD ROM, the IE cable and updated the drivers does anyone think this could be a motherboard issue? The PC manufacturer replaced the MOBO after a previous HDD problem that could not be identified/ resolved.

This is all becoming very frustrating. The trash can is looking very inviting!

Any thoughts guys?

Coops

Does the drive work in another computer?

Thanks...I will go and pester a neighbour.

In the meantime I swapped from Primary IDE to Secondary IDE and XP does not pick up the DVD drive. In the Bios Primary says [None]...which seems right...but Secondary flashes [LT]. Does this seem right?

Coops

DVD ROM/RW works OK in a neighbour's PC

I'm going to visit Lite-On's website for some drivers.

Coops

It is now!

After updating the drivers from the Lite-On site I now have D: DVD-RAM in 'My Computer'...whereas before it said D: CDROM.

I also have no errors in event viewer.

Thanks to all for your input.

Hopefully I'm not tempting fate but this thread can be closed.

Cheers

Coops

I spoke too soon...it's all gone teets oop. I had to re-install XP and naturally it failed to load a number of files from the dodgy DVD writer...a large number of files.

The PC is to be returned to the manufacturer even though it is out of warranty...methinks they know something I don't...afterall it hasn't worked properly since they had it in for the prior MOBO problem.

If I ever get to know what caused the problem I will post back...but you may be as bored of this tale as I am

Cooperm4n

Just to round this one off

The MOBO was faulty and replaced FOC.

Cooperm4n