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AVG Suspect Files and False Positives

 
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dp

Microsoft MVP
AVG Host
AVG Host

Joined: Mar 12, 2002
Posts: 416

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PostPosted: Tue Jan 15, 2008 4:42 pm    Post subject: AVG Suspect Files and False Positives
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If you suspect a file to be a false positive, test the file at http://virusscan.jotti.org/. If the file appears to be clean from the jotti results, archive (zip, rar etc.) the file using a password and email a copy to virus@grisoft.com or virus@grisoft.cz with a brief description as well as the password you used to archive it with.

Important: To be able to work with the file (even to upload to online scanners), temporarily disable the AVG Resident Shield as follows:

AVG Control Center | Resident Shield | Properties | Remove check from 'Turn On Resident Shield protection'

After testing the file(s) with online scanners and sending off to virus@grisoft.com or virus@grisoft.cz, Re-enable the Resident Shield protection.


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