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email account hijacked

 
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chuck3

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Joined: Mar 03, 2004
Posts: 15
Location: USA

PostPosted: Thu Jan 24, 2008 2:50 am    Post subject: email account hijacked
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My university email account has been hijacked and now my school is shutting down my email for spamming. How do I go about resolving this problem.

Thanks

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moike

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Joined: May 26, 2006
Posts: 1873

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PostPosted: Thu Jan 24, 2008 3:13 am    Post subject:
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The university email administrator should have a plan. The minimum required is for them to change the password and let you know the new password. This might be the only problem if the email account used a simple password that they guessed.

But if your PC was infected with a keylogger trojan, or if you used a public PC which had a keylogger to access your email account, the password may have been stolen that way also.

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chuck3

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Joined: Mar 03, 2004
Posts: 15
Location: USA

PostPosted: Thu Jan 24, 2008 3:24 am    Post subject:
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They did reset my password and the mass email sending has stopped but all my emails are proceeded with UK National Lottery. what is this and how do I get rid of it?

Thanks for your help

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pwillener

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Joined: Apr 17, 2006
Posts: 1840
Location: Japan
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PostPosted: Thu Jan 24, 2008 4:57 am    Post subject:
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We don't know how you access your email, so that's difficult to diagnose.

If you access your email from your own computer, it may still be infected with some malware. Please go to the Malware Removal and Preventian: Overview article and carefully follow all the steps in there.

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