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dsr
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Joined: Mar 16, 2008
Posts: 7
Location: UK
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 Posted: Sun Mar 16, 2008 4:27 pm Post subject: Losing Registration Key |
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When I run EasyCleaner programs to delete 'unnecessary files' and my 'computer history' I seem to lose my registration key - and have to reenter it. I guess there is some file that is "necessary". Can anyone help, please?
Possible aside - I am running IE7 on Vista 64 Bit (see an earlier posting), but I have the new Sitehound installed and it is only the registration key that loses itself, not my Sitehound ID.
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David.
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rusticdog
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Joined: Aug 12, 2002
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Location: New_Zealand
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| Posted: Thu Mar 27, 2008 2:58 am Post subject: |
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Are you running the FF version of SiteHound as well, or only IE ?
I assume too this is SiteHound 2.0 and not 1.5 ?
Thanks
Chris
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dsr
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IP: 86.3.*.*
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| Posted: Thu Mar 27, 2008 4:27 pm Post subject: |
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Hello, Chris, and thanks for taking an interest.
Yes, version 2.0 and IE only.
David.
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rusticdog
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Location: New_Zealand
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| Posted: Fri Mar 28, 2008 2:29 am Post subject: |
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Did you have version 1.5 installed on the machine, and if so, were you sure to uninstall it first before installing the new version ?
What I find odd in all of this, is that the information (ID and Registration) is stored in the same file.
You could also naviagte to C:\Program Files\Firetrust\SiteHound and look for config.dat, if you see this file in this location, then delete it
Thanks
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dsr
Cadet
Joined: Mar 16, 2008
Posts: 7
Location: UK
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| Posted: Mon Mar 31, 2008 10:05 am Post subject: |
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Sorry for the reply delay - been away for the weekend.
I did have 1.5 and I am confident I uninstalled it, although I wouldn't pretend to remember exactly. I do think I recall the 2.0 installer saying it needed uninstalling. Anyway, I cannot see any trace of 1.5 on my computer.
I have looked in the Sitehound file (which, with Vista, is within my 'Program Files (x86)' folder - but no config.dat file.
I could try removing temp files and the like one by one until I find something that triggers a registration key delete, or would you suggest I uninstall and reinstall? That sounds the easier option.
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David.
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rusticdog
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| Posted: Tue Apr 01, 2008 1:50 am Post subject: |
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Yeah, try that, the file where this is stored is in
C:\Users\<username>\AppData\Roaming\SiteHound
So after uninstalling, check this folder and delete the config.dat
You can keep the block URLs file if you like, it matters not.
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dsr
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Joined: Mar 16, 2008
Posts: 7
Location: UK
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| Posted: Wed Apr 02, 2008 7:08 am Post subject: |
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I've uninstalled and reinstalled, run my various utility programs and shut down and restarted a number of times. All now seems well. What the problem was will doubtless remain one of those computer mysteries, but many thanks Chris for the guidance. It really does make a difference to amateurs like me to feel supported in this way.
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David.
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rusticdog
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| Posted: Wed Apr 02, 2008 9:47 pm Post subject: |
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No problems at all
Cheers
Chris
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