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Norton software conflicts with XPSP3

 
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AplusWebMaster

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Joined: Mar 14, 2004
Posts: 4830
Location: USA

PostPosted: Thu May 29, 2008 3:03 pm    Post subject: Norton software conflicts with XPSP3
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FYI...

NIS/Norton AV/Norton SystemWorks 2008
- CastleCops Link/p1093992-MS_Windows_XP_SP3.html#1093992
"...The company recommends that users disable the program's self-protection feature before installing XPSP3... SymProtect..."

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AplusWebMaster
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reese_anschultz

Symantec
Symantec


Joined: Dec 09, 2007
Posts: 23
Location: USA

PostPosted: Fri May 30, 2008 11:29 pm    Post subject:
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A follow-up to my original post can be found at:

http://norton.lithium.com/norton/board/message?board.id=nis_feedback&message.id=1624#M1624

It says:

We’ve developed a LiveUpdate solution that is available now, which will prevent this issue with Windows XP SP3 from occurring. Users should ensure they run LiveUpdate and reboot their computer; then they can install SP3. We suggest users ensure they have this latest update before applying any operating system upgrade. Please note that this LiveUpdate solution only addresses issues related to Symantec products. For instructions on how to run LiveUpdate manually, please go to http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2006060207314913 .

For users who have already downloaded SP3 and have run into problems, manual instructions for removing the additional registry keys created by Microsoft’s fixccs.exe file can be found below. We will post an automated tool next week.

For N360 v2:
http://solutions.symantec.com/sdccommon/asp/symcu_contentredirect.asp?docid=20080516113101EN

For N360 v1:
http://service1.symantec.com/support/norton360.nsf/docid/2008051623480975

For 2008 products:
http://solutions.symantec.com/sdccommon/asp/symcu_contentredirect.asp?docid=20080516112507EN

For all other products:
http://service1.symantec.com/Support/sharedtech.nsf/docid/2008051623512613


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- Reese Anschultz
Sr. SQA Manager
Symantec Corportation
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reese_anschultz

Symantec
Symantec


Joined: Dec 09, 2007
Posts: 23
Location: USA

PostPosted: Thu Jun 05, 2008 7:32 pm    Post subject:
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Symantec has made the registry cleanup tool available. Go to the following page and download it from there. The page is for Norton Internet Security 2008 but the tool works regardless of the product that you actually have installed.

http://solutions.symantec.com/sdccommon/asp/symcu_defcontent_view.asp?ssfromlink=true&sprt_cid=b32555cd-1b26-4041-abac-882faf8d365f&docid=20080530144453EN


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- Reese Anschultz
Sr. SQA Manager
Symantec Corportation
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AplusWebMaster

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Joined: Mar 14, 2004
Posts: 4830
Location: USA

PostPosted: Sun Jun 29, 2008 11:14 am    Post subject:
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Also see:

- CastleCops Link/p1101872-MS_Windows_XP_SP3.html#1101872


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