Lieutenant Premium Member Joined: Apr 15, 2003 Posts: 232
Posted: Mon Aug 25, 2008 9:10 am Post subject: Re: e-mail to submit virus
Shtorm wrote:
Hello.
I have a set a virus, yet not detected Prevx. How I can send them in prevx? Whether is at them e-mail for new viruses?
For future reference (as this is now an "aged" topic) then recommended procedure could be something like:
1. Affirm this isn't a false+ flagged by another AV product by possibly submitting file to say, VirusTotal -
http://www.virustotal.com/
2. Affirm this isn't an "out-of-scope" item eg script, by specifying extension/file type.
3. Affirm latest status by using Research Tracker and also specifying PX5/MD5 identifier (or url/address).
PX2 Console > Advanced > Research Tracker > Add ..... upload or d/click to check PAWS database.
4. Added any additional recreation scenario if known eg website or source of suspicious item and how(if any) existing AV product detected it.
Assuming you covered all the above you could raise a support ticket using the support option and detail your findings.
PX2 Console > Support
Also or perhaps preferably) when using Research Tracker(item 3 above) you can click on "Disagree with this determination" (on top right hand resulting screen display of database item) and again state your reasons/findings?
FWIW in practise over last 3 years I've personally found few false-'s but many false+'s from other AV's. Also to be fair I 've found quite a few false+'s from PX itself although following above process these have invariably been corrected within hours! _________________ Regards Tony
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