I have N360 V2.3.0.9, protection updates current (19-jun-2008), with Add-on Pack Version 2.1.0.55, running on XP SP3.

I have both Administrator and Limited User ids on my system. The problem I have is that in the administrator id all is well and Norton 360 shows a green flag but when logged in to any of my Limited user ids, Norton 360 is red flagged with the notice that Intrusion Prevention is disabled and requires fixing. Further, I also remotely support a relative's PC overseas, and it has exactly the same problem with Limited user ids on that system.

Both systems scan virus free and have been scanned with Norton 360, AVG, and remote McAfee (web) and remote Norton scans - all clear. The problem seems to lie in Norton 360.

I have consulted with Norton support and they are unable to resolve the problem. All they ever tell me to do is to uninstall and reinstall the product - which does not fix the problem (I also used the Norton cleaner to ensure a clean install).

Any help would be gratefully received. Thanks.

try changing, temporarily, limited user to admin user. Then enable intrusion detection under they logon. Return the permissions back to limited.

If it is still not working although annoying the computer security is not impacted in a manner that should cause you any concern.

Cudni

Gracias Cudni.
Thank you for replying. I had already tried that as a solution. The N360 status is green in all Admin privilege ids. So when I change the access level of an id from Limited User to Admin User and log in again, the status is green and shows no error flags/conditions. Changing the account back to Limited User privileges, and logging in to the id, and the error flag reappears that Intrusion Detection/Prevention is disabled.
I did try searching the registry but only found one reference to Intrusion with a Norton key, and that key was in the Local Machine hive and not the user id hive.
Cordialmente

Hi Mike,
Thanks for your reply.

To answer your points:
a) No, I do not have any other security products running on my system;
b) I had already downloaded and run the regfix, and it stated there was not a problem with the registry entries - so SP3 update was not an issue;
c) I checked all of the services you identified and all are already set to Automatic start, and all have been Started.

regards,
Galan

Hi Mike,
As I indicated in my first post, the version of N360 I had running was indeed V2.3.0.9. I have just checked again and now the version number is V2.3.1.4; dat files date is 03 Jul 08; and the Add-On pack version number is V2.1.0.55 (same as first post).

I disabled all Add-Ons in Internet Explorer listed in the four views of the drop-down menu: Add-ons used by IE, Add-ons currently loaded, Add-ons that run without requiring permission, and Downloaded ActiveX controls (32 bit). The only add-on I left enabled was as you indicated - the Symantec Intrusion Prevention one.

I shutdown the machine and restarted Windows. Logged into Limited id, and no change - 2 error indicators: the original Intrusion Protection one, plus the Anti-Phishing one (which you would expect as the IE for Anti-Phishing add-on was disabled per instructions).

Hi Mike,
Thanks for the reply. I tried sending you a private message, twice, and the messages are both just sitting in the/my Outbox and going nowhere. Is it possible that it is not resolving your id address? If I send a PM to myself it shows up in my inbox...
Thanks.