When I hit the 'send' button I get a number of popups saying 'installing' - and i have to cancel them repeatedly before I can send email.

One of the last popups refers to it trying to install Microsoft Publisher.

How can I stop these popups?

many thanks

Considering the nature of the problem, I strongly recommend that you follow CastleCops' Malware Removal and Prevention procedure, a system CastleCops devised to enable users to either partially, or fully clean their systems without the direct aid of an expert.

Please read these instructions carefully. You will find the Malware Removal and Prevention Procedure here:

http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction

If that doesn't fix the problem, then go to this Forum, read the instructions at the top of the page carefully:

/f67-Hijackthis_Spyware_Viruses_Worms_Trojans_Oh_My.html

Follow these instructions:

/t102301-Hijackthis_Guidelines_Read_Before_Posting.html

and one of CC's trained 1st Responders or Security Experts will help you.

Note to everyone: You must be a CastleCops member to post for help in the HJT forum. Do not post a HJT log anywhere other than in our HJT forum. If you post them here or in other forums, they will be deleted or ignored.

Thanks for your quick reply. I started to go through the various steps.

When I got to the Add/Remove programs in Control Panel I could see Microsoft Publisher 2000 listed but even though I highlighted it in the list, it would not give me the 'remove'option.

I then ran CCleaner -which did give the uninstall option - and eventually (after the computer crashed and rebooted and did a disk scan) the program was finally removed.

I have tested sending email and now I don't get the annoying popups so it seems to be resolved.

thanks again

xx