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PinkDinkerson
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Joined: May 12, 2007
Posts: 13
Location: USA
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 Posted: Sat Jun 28, 2008 9:17 pm Post subject: c000021a Blue Screen |
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Windows Xp will startup as normal, I get as far as the loading Welcome Screen before the blue screen pops up stating:
| Quote: | STOP: c000021a {Fatal System Error}
The Windows Logon Process system process terminated unexpectedly with a status of 0xc0000005 (0x00000000 0x00000000).
The system has been shut down. |
I get the same message when trying to get into Safe Mode, so that's not possible either. I have also tried selecting the "Last Known Good Configuration" and it does nothing. The same blue screen pops up everytime.
I am running an XPS Dimension Gen 2. It has 256 MB of Ram , it previously had 512MB, however, using the lights, we found out that one stick of Ram was bad. Now, lights A, B, C & D are green, which the online Dell manual states that it means all is running normally, but obviously that isn't so true.
This is a friend's computer, I'm attempting to fix it for them, they do not have any of the Windows XP cds, so that is not an option.
Any advice would be wonderful, I would hate to not be able to do anything for them, but I understand.
Thank you.
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Cudni
Special Response Team
Joined: Dec 10, 2002
Posts: 3718
Location: Et In Arcadia ego
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| Posted: Sat Jun 28, 2008 9:40 pm Post subject: |
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i think you will need the xp install disk to repair the install
see under right hand column (21A)
http://aumha.org/a/stop.htm
Cudni
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PinkDinkerson
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Joined: May 12, 2007
Posts: 13
Location: USA
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| Posted: Sun Jun 29, 2008 5:53 pm Post subject: |
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That's what I was afraid of needing. Hopefully they will either be able to find the discs, or just purchase one.
Thank you.
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johnlgalt
Special Response Team
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Joined: Feb 27, 2007
Posts: 1419
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| Posted: Sun Jun 29, 2008 11:23 pm Post subject: |
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your own Windows XP CD should be able to work, as long as it is the same SP level as what they have installed...
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PinkDinkerson
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Joined: May 12, 2007
Posts: 13
Location: USA
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| Posted: Wed Jul 02, 2008 10:20 pm Post subject: |
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Thank you. Unfortunately, I have 2 Vista Computers and 1 XP that was bought through friends so no CDs available.
But, I have found a CD called "Dell Microsoft Windows XP Home Edition SP2 Reinstallation CD 2006" on Amazon.Com, would this work? The computer does have SP2 installed, and it's a Dell.
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