I have got a problem trying to install my new security.The new installer tells me i have got some remains of a old security and to uninstall them before installing my new one but i cannot find it in the add or remove programmes i can find 3 files in the search option but when i try to delete them it just says files not found.I dont know much about computers but i know security is a must and could do with some help removing these files so i can put my security on any help would be appreciated.

Is there a specific error message? Also what Operating system are you running on?

If we could get some back ground info, it would help us envision the problem better.

Phuoc

thanks for your response im running vista home basic and trying to remove some bits of avg8.0 its not in the uninstall list but i can find a file folder and 2 shortcuts when i right click them and try to delete it says"This is no longer located in c:programData\microsoft\windows\start menu\programs.verify the items location and try again" i press try again but it just repeats itself im trying to install kis8 but the installer wont let me continue untill i have got rid of avg

Does it have its own uninstaller in the Program Files/AVG folder?

To remove AVG 8 you need to run the original AVG installation file (or download and run the latest one from grisoft). After checking your current installation you will be given a choice of repairing or uninstalling.

As you have already partially uninstalled then it may be better to fully re-install AVG, reboot, then run the installer again and choose Uninstall when prompted.

Hope this helps.

no its not have a uninstaller also i have tried to download avg8 again but it was only a trial version so when i try to install it again it just says that my key has expired and to input new key also i can only find these files when i type avg into the start search they are not in the programs list.I uninstalled avg ages ago and have since installed kis7 without any problems its only with kis8 that it tells me to uninstall avg8 first i will try and e mail avg to see if they can help thanks anyway

well i got an email back from avg and it says that they cannot help me as it was a trial version but if i buy avg then support is included.what a wonderfull group of people(NOT) so im back to square one any more suggestions would be greatly appreciated as i still have no security suite installed beacuse of AVG anybody got any ideas?

just a bit more info for you i can only find these files in normal mode have just tried to find them in safe mode and they are not there hope this gives a bit more insight

update have just reinstalled kis7(without any problems) was starting to get a bit paranoid ya can never be too carefull you know,but the prob still remains with avg8.0 i just cant get rid of it when i right click on the folder and press open folder location it takes me to the program list but its not there.So if anybody has any suggestions without installing avg again(free trial up and no key) im all ears.

i have searched all over the net for a possible solution to removing these files i now believe that they have invalid file paths not quite sure what that means but if anyone can help me with this would be very greatfull

Apoligies - I assumed you had installed AVG Free.

There are probably invalid entries in your registry. Download CCleaner and install it. Uncheck the option to install the 'Yahoo! Toolbar' when prompted during the installation process - you don't need it.

Now run CCleaner and click the Registry button on the left. Uncheck 'Unused File Extensions' under the Registry Integrity section for now, then click Scan for Issues. When done, click Fix Selected Issues.

Please take the opportunity to backup your registry when asked and save it to a location you can remember. Then click Fix All Selected Issues, OK.

Close CCleaner, reboot and see if this solves the problem.

Thanks for your reply Mister2 i have ccleaner installed and had already tried that but ive managed to work around removing those files.I found a post on thetecforum with another person who had the same problem,When installing kis8 it detects AVG8.0 in the registry and tells you to uninstall it before it will let you continue,so i manually removed the registry files for AVG8.0(did a backup first)and was able to install kis8 without any further problems.I still have the 3 AVG files remaining with an invalid file path but they didnt stop the instalation of kis8 so i think i will let them be.Thanks for the help anyway

Glad you got round the problem