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(HELP!!) Major computer viruses, spyware, mailware,bluescree

 
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BigSmoke2009

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Joined: Jul 19, 2008
Posts: 2
Location: Australia

PostPosted: Sat Jul 19, 2008 5:36 am    Post subject: (HELP!!) Major computer viruses, spyware, mailware,bluescree
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Hey guys i have been having Major computer viruses, spyware, mailware,bluescreens...

when it blue screened it said: usdatant.sys had to shut down or something and it also said page fault in non paged area

then when after i log on it says userinit.exe application error and also rundll32.exe application error.

this happens usually when i try to install zonealarm security suite. it wont install. my computer also has heaps of popups - the ie7 popup blocker isnt working. something also keeps changing my security settings in windows security.

what can i do to solve these problems? i installed service pack 3 xp could that be to do with it?

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Mister2

SRT Team Lead
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Joined: Oct 28, 2004
Posts: 7239

Moderators MVP Premium SRT Team F@H

PostPosted: Sat Jul 19, 2008 7:09 am    Post subject:
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Hi BigSmoke2009, and Welcome to CastleCops Very Happy

I wouldn't think your problems are caused by SP3 although it could possibly make them more noticeable. The problem installing ZA is most likely caused by malware interfering with the install process.

I strongly recommend you run through our Malware Removal and Prevention procedure. You may wish to print the procedure (or save the web pages) and download the recommended applications before you start as recently there have been problems accessing that article. That will ensure you can carry out all the stages once you start.

It is possible your problem will have gone by the time you finish going through that procedure. However, if you need to post your HiJackThis logs then please read the instructions at the top of this page and follow these instructions before posting. One of our trained 1st Responders or Security Experts will be along help you.

If you have any questions about running the programs recommended in the procedure then please post back here and we can run through it with you.

If you still have problems installing Zone Alarm after cleaning your machine then post back here and we can assist with that.


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BigSmoke2009

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Joined: Jul 19, 2008
Posts: 2
Location: Australia

PostPosted: Sat Jul 19, 2008 8:52 am    Post subject:
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Staff edit: Log removed

thats the log, any bad stuff?

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Mister2

SRT Team Lead
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Joined: Oct 28, 2004
Posts: 7239

Moderators MVP Premium SRT Team F@H

PostPosted: Sat Jul 19, 2008 9:45 am    Post subject:
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I have removed your log - our experts only read logs here: CastleCops Link/f67-Trend_Micro_HijackThis_Logs.html
Click on that link and post your logs (initial and final) as a new topic. Please follow the MRP fully as that will clean up a lot of the junk on your system.

I must also direct your attention again to this post - you will not receive assistance if you are still running P2P applications.


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