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Suppress Session Errors - PLEASE!

 
Post new topic   Reply to topic       All -> FavForums -> Product Suggestions [del.icio.us!] [digg it!] [reddit!]
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How many other users are having this problem?
Yes
72%
 72%  [ 8 ]
No
27%
 27%  [ 3 ]
Total Votes : 11

Author Message
TrakSoft

Cadet
Cadet


Joined: Jun 09, 2003
Posts: 2
Location: USA

PostPosted: Mon Jun 09, 2003 11:58 am    Post subject: Suppress Session Errors - PLEASE!
Reply with quote

Greetings, I really like MailWasher Pro, and recommend it to all my friends, family, and business acquaintances. I am an Information Technology Professional and Developer with over 23 years of experience. The one thing that I do not like about your product is the Session Error Messages. PLEASE, in your next release, give the user the option to suppress these. Many times when I am working these messages pop up and interrupt me. It is getting to the point where I may stop using this product and opt for another one. These messages are irritating and serve me no purpose as I know that the problem is a hiccup on my ISP's e-mail server at the same time MailWasher is trying to check my e-mail. Thank you! You do have a great product.
GH @ www.TrakSoft.com

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rusticdog

Site Moderator
Premium Member

Joined: Aug 12, 2002
Posts: 5844
Location: New_Zealand
Blue Security Firetrust Moderators Premium

PostPosted: Mon Jun 09, 2003 12:04 pm    Post subject:
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This is something we are going to be looking at.

The big question is why are you getting these errors, don't expect them to fix themselves, be sure that mailwasher@firetrust.com has been sent full debug files.

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TrakSoft

Cadet
Cadet


Joined: Jun 09, 2003
Posts: 2
Location: USA

PostPosted: Mon Jun 09, 2003 12:27 pm    Post subject: Reason for Error
Reply with quote

rusticdog wrote:
This is something we are going to be looking at.

The big question is why are you getting these errors, don't expect them to fix themselves, be sure that mailwasher@firetrust.com has been sent full debug files.


Thanks for the quick reply. As I mentioned inmy first e-mail, the reason, which I know for a fact, that I am getting these errors is not a problem of MailWasher Pro, but, a hiccup on my ISP's e-mail server. When I get the time, I am planning on changing ISP. In the meantime, I will find and send the debug files. Again, thanks for the quick reply.
GH @ www.TrakSoft.com

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fourmat

Guest
IP: 166.82.*.*






PostPosted: Mon Jun 09, 2003 1:14 pm    Post subject: Same problem...
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I have the same problem with the pop up error messages. I check email from about 4 different servers, hosts and isp's, and invariably there will be a hiccup about every other time I check mail in at least one of the PO accounts.

As a suggestion, you can put an option to suppress the intrusive session error messages and add a little error icon at the bottom of the window or something to let us know that there was an error. I do fine the error feature useful, at times, but it's a little to "in your face" for me.

Another feature that would be gret would be to have the ability to blacklist our own origins. I find that there are lots of emails that get through that come from origins that I'd like to blacklist, but with spoofed domains.

Thanks for all the great work. This is really a great program.

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Ikeb

Special Response Team
Forums Admin

Joined: Apr 20, 2003
Posts: 16509

Forums Admin Moderators MVP Premium SRT Team CC Committee Team F@H

PostPosted: Mon Jun 09, 2003 2:01 pm    Post subject: Re: Same problem...
Reply with quote

fourmat wrote:
As a suggestion, you can put an option to suppress the intrusive session error messages and add a little error icon at the bottom of the window or something to let us know that there was an error. I do fine the error feature useful, at times, but it's a little to "in your face" for me.

I like that idea!

That list of requested features is getting longer and longer. Hopefully Nick and the boyz can knock off a bunch of them in the promised feature upgrade release coming soon to your area.

Quote:
Another feature that would be gret would be to have the ability to blacklist our own origins. I find that there are lots of emails that get through that come from origins that I'd like to blacklist, but with spoofed domains.


There's already a couple of ways to do that!

1. For one-of blacklist entry: Select View Filter sidebar > Blacklist tab > Add and add the domain you want to blacklist in advance.
2. For bulk blacklist entry: Select Help > About > click on link to data directory (just above OK button) > close MWP (otherwise any changes will be overwritten when MWP is closed) > open blacklist.txt with a text editor > go nuts!

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Jack-TBJ

Cadet
Cadet


Joined: Jun 10, 2003
Posts: 2
Location: Germany

PostPosted: Tue Jun 10, 2003 2:36 pm    Post subject:
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Please suppress the error windows!
I check eMails from seven ISP-accounts and sometimes there are coming three windows from MWP: Sad

MailWasher Pro
The authentication failed for account XYZ (pop3.xyz.com)
Bad uname or password.
OK

Logon - XYZ
Server: pop3.xyz.com
User name: name
Password: **********
OK - Cancel

Sessions encountered errors
Options - Hide - OK

In most cases it disturb my work! Confused So, can you let Mailwasher work in background ‘Silent mode’ Idea without any error warning messages?

Thanks,
Jack.oO Rolling Eyes

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KWH

Guest
IP: 69.19.*.*






PostPosted: Tue Jun 10, 2003 2:51 pm    Post subject:
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I have to agree with this one, too. Contrary to rusticdog's comment, the big question isn't "why are you getting these errors, don't expect them to fix themselves." Nice of the folks at MailWasher to protect us from the vagaries of the Internet, but sometimes (often?) it just doesn't work perfectly.

I'm on a DirecWay one-way satellite connection (of necessity, no recommendation from here!) and they are quite capable of losing packets in an email exchange. My various email clients handle this gracefully; MailWasher repeatedly warns me with cascading error windows. At some point, it just throws up its hands and stops checking the mail entirely.

C'mon guys. Handle the errors somehow. Log them somewhere.....display them somewhere....let me know there __might__ be a problem...whatever. But don't hog the whole screen and stop functioning at the first time-out.

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Jack-TBJ

Cadet
Cadet


Joined: Jun 10, 2003
Posts: 2
Location: Germany

PostPosted: Wed Jun 11, 2003 9:34 am    Post subject:
Reply with quote

Jack-TBJ wrote:
Please suppress the error windows!
I check eMails from seven ISP-accounts and sometimes there are coming three windows from MWP: Sad

MailWasher Pro
The authentication failed for account XYZ (pop3.xyz.com)
Bad uname or password.
OK

Logon - XYZ
Server: pop3.xyz.com
User name: name
Password: **********
OK - Cancel

Sessions encountered errors
Options - Hide - OK

In most cases it disturb my work! Confused So, can you let Mailwasher work in background ‘Silent mode’ Idea without any error warning messages?

Thanks,
Jack.oO Rolling Eyes


In this case (if the three windows displayed) MWP don't check eMails ! Sad

The option 'Force mail check even if no connection is detected' is activated. Exclamation And 'Perform default mail check every 5 minutes' is set.Exclamation But in the status line from MWP (at this morning) stood 'Mail was last checked 16 hours and 17 minutes ago (785 emails hidden from list)'Question and no eMails was checked until I press the 'Check Mail' button. Exclamation

Let the eMails be checked in the backgroud and retry to login to the ISP-POP3 Server in 'Silent Mode' next time! Idea

Bye,
Jack.oO

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