I'm having extreme difficulty logging on.
I think maybe I have a virus.
Can someone help me fix my problem?
Here's my log if it helps.

Logfile of HijackThis v1.98.0
Scan saved at 2:43:54 PM, on 7/25/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Nhksrv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
C:\WINDOWS\DELLMMKB.EXE
C:\Program Files\DownloadWare\dw.exe
C:\PROGRA~1\Save\Save.exe
C:\WINDOWS\System32\rundll32.exe
C:\WINDOWS\avserve2.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Netropa\OSD.exe
C:\QUICKEN2000\QWDLLS.EXE
C:\Documents and Settings\John\Local Settings\Temp\Temporary Directory 1 for HijackThis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: URLLink Class - {4A2AACF3-ADF6-11D5-98A9-00E018981B9E} - C:\Program Files\NewDotNet\newdotnet6_30.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\windows\downloaded program files\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\windows\downloaded program files\googletoolbar1.dll
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [MoneyStartUp10.0] "C:\Program Files\Microsoft Money\System\Activation.exe"
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\DELLMMKB.EXE
O4 - HKLM\..\Run: [MediaLoads Installer] "C:\Program Files\DownloadWare\dw.exe" /H
O4 - HKLM\..\Run: [WhenUSave] C:\PROGRA~1\Save\Save.exe
O4 - HKLM\..\Run: [windows auto update] msblast.exe
O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~2.DLL,NewDotNetStartup -s
O4 - HKLM\..\Run: [avserve2.exe] C:\WINDOWS\avserve2.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Global Startup: Billminder.lnk = C:\QUICKEN2000\BILLMIND.EXE
O4 - Global Startup: Camio Viewer 2000.lnk = C:\Program Files\Sierra Imaging\Image Expert 2000\IXApplet.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Quicken Startup.lnk = C:\QUICKEN2000\QWDLLS.EXE
O8 - Extra context menu item: &Google Search - res://c:\windows\downloaded program files\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://c:\windows\downloaded program files\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\windows\downloaded program files\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Si&milar Pages - res://c:\windows\downloaded program files\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\windows\downloaded program files\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6CB5E471-C305-11D3-99A8-000086395495} - http://toolbar.google.com/data/en/big/1.1.60-big/GoogleNav.cab

You have one problem that sticks out like a sore thumb. Try the following:

1) Download ad-aware here if it is not already installed on your computer, or if your version is not 6.0 Build 181.

Before you scan with AdAware, check for updates of the reference file by using the "webupdate".

Then ........

From main window :Click "Start" then " Activate in-depth scan"

then......

click "Use custom scanning options>Customize" and have these options on: "Scan within archives" ,"Scan active processes","Scan registry", "Deep scan registry" ,"Scan my IE Favorites for banned URL" and "Scan my host-files"

then.........

Click the "Tweak" button.

Open up the "Scanning Engine" section and tick "Unload recognized processes during scanning"

Then........"Cleaning engine" and "Let windows remove files in use at next reboot" and "Automatically try to unregister objects prior to deletion"

then...... click "proceed" to save your settings.

Now to scan it´s just to click the "Next" button.

When scan is finished, mark everything for removal and get rid of it. .(Right-click the window and choose"select all" from the drop down menu) then press "next" and then say "yes" to the prompt, "do you want to remove all these entries".

2) Download SPYBOT Search and Destroy here if it is not already installed on your computer or if your version is not Version 1.3.
Install the program and then start it. Once the program has started make sure you are in the Spybot-S&D section. Click on the "Search for Updates" button. Download all updates. In some cases the program will restart after an update. When updated, click on the "Check for Problems" button. When the Check is over All problems displayed in red are regarded as real threats and should be dealt with. Make sure they are all selected and click the "Fix selected problems" button.

3) Turn off Windows XP System Restore:

NOTE: These instructions assume that you are using the default Windows XP Start Menu and have not changed to the Classic Start menu. To re-enable the default menu, right-click Start, click Properties, click Start menu (not Classic) and then click OK.

A. Click Start.
B. Right-click the My Computer icon, and then click Properties.
C. Click the System Restore tab.
D. Check "Turn off System Restore" or "Turn off System Restore on all drives" as shown in this illustration:
E. Click Apply.
F. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
G. Click OK.
H. Proceed with what you need to do; for example, virus removal.

4) Delete all files in your \temp\ folder

5) Open IE and go to tools|internet options. Delete all temporary internet files and clear history.

6) Restart the computer

7) Turn on Windows XP System Restore:

A. Click Start.
B. Right-click My Computer, and then click Properties.
C. Click the System Restore tab.
D. Uncheck "Turn off System Restore" or "Turn off System Restore on all drives."
E. Click Apply, and then click OK.

See if this resolves the situation. If it does not we will be moving you to a different forum for expert log assistance

Note: You installed Hijack This in your \temp\ folder. You will need to create a folder specifically for HJT (such as c:\HJT). This is to ensure that the backup logs that it creates during a repair process are not deleted as part of the repair. This does not apply to the measures that I suggested above.

Since the original poster has not responded in over 2 months I am marking this topic as done so it can be closed by a mod. If you have a similar problem please start a new topic.

_________________
MS MVP Security 2006-2008

I've locked this thread since the issue is resolved Please pm a mod if you want it reopened for any reason.

thanks,

ach