Good morning, I have a problem that I ahve not been able to fix. I have an old Gateway running Win98. US Robotits 56K modem that I cannot get connect through my dial up. I chekced all the properraties, etc and thay look good as far as I can tell. I use to get an error message of "No dial tone". Now I do not get tha message,but I cannot hear a dial tone. The modem status says it is working fine. The modem will dial the connection number, but I cannot hear it transmitt or ping the server. I changed the phione connection cable, but no luck. We had a Tornado blow thru and we our power want out. I have a surge protector on, but wonder if it fried my modem.
Any help would be greatly appreciated as my wife is driving me nutz since I have not been able to fix it.
Thanks,
Aaron

Greetings,

Ace1969
Welcome!

I assume that if you plug a phone/handset into the socket, you can hear a dial-tone!?

If so, your phone line is working.

You say that the modem properties indicates there are no problems - have you checked in Device Manager to ensure that there are no yellow question marks against anything - particularly the modem!?

These will take care of a hardware issue.

The most likely cause is that, in your connection properties, you have not unchecked the "Wait for dial tone" option - uncheck this!

Kindest regards,

Dragan Glas

Has this setup worked in the past?

_________________
MS MVP Security 2006-2008

Dragan Glas, thanks for the ideas. I will try this as soon as I get home tonight. I know it is time for me to replace the complete computer, but the cash just is not there. I hope this works. I replaed the phone cord lastnight, but no good. I'll let ya know.
Thanks,
Aaron

Modem problems after a storm?
I had lightning fry a modem a few years ago.It damaged the phone line in my case.
Unplug your computer modem from the phone jack if there is a chance for lightning.
I don't trust surge protectors for phone lines/modems.

If you do have to install a new modem,it's not hard to do and the prices are reasonable.
You can get a 56k v92 modem for less than $20.
I just replaced a modem in XP Home computer because the older modem was
connecting at wildly inconsistent rates.

Since the original poster has not returned in almost 2 months I am marking this topic closed so that it can be closed by a mod. If you have a similar problem please start a new topic.

_________________
MS MVP Security 2006-2008

I've locked this thread since the issue is resolved Please pm a mod if you want it reopened for any reason.

thanks,

ach