I have AVG 6 (free version). Every time I run Ad-Aware SE, AVG resident shield pops up and says " Virus....Trojan horse dialer" is found in file "C:\Documents and Settings\name\Local Settings\Temp\svchost.exe".
Then it tells me to run AVG. When I run AVG it finds nothing ! My AVG is updated as of today. I tried running Avg with system restore off, still nothing found. My computer seems fine. Could this be a false positive? if so how do I get rid of the resident shield popup?

Thanks in advance for your help..

Go to the listed folder and delete all that is in it. d/l Spybot search and destroy and AdAware. Run the programs and fix all the problems that they find. This should address your situation.

Thanks for the reply Computer Doctor ! (I forgot to mention that I'm running windows xp). Your solution sounds like it will work, however I can't find file "documents and settings" even searching hidden files ! I'm new at computers "you probably noticed". How do I find this file?

Thanks for your help again..

try these.
aČ Free is also a good malware cleaner and can be downloaded from: http://www.emsisoft.com/en/software/download/?

Then update your virus scanner and scan your system again or use one of these free on-line scanners (note some spyware has been known to disable PC based AV scanners):
http://housecall.trendmicro.com or http://www.pandasoftware.com/activescan/com/activescan_principal.htm.

Thanks for the reply wawadave ! I tried aČ it found a couple things but nothing in Documents and settings.....I tried panda same results......
After all updates,AVG resident sheild still pops up during Ad-Aware se search ! ! ! I think if I could find the file " C:\Documents and Settings\name\Local Settings\Temp\svchost.exe". I could solve the problem.. So how does one locate this file?

p.s. By the way I treid Housecall also but had difficulty on download and couldn"t run it.

Thanks again

Hi TEEDUB2!

For WinXP:

Ensure that system and hidden files are set to show like so:
- Right-click the Start button, and choose 'Open'.
- Select the Tools menu and click Folder Options.
- Select the View Tab.
- Under the Hidden files and folders heading select "Show hidden files and folders".
- UNcheck the "Hide protected operating system files (recommended)" option.
- UNcheck "Hide file extensions for known file types"
- Click Yes to confirm.
- Click OK.

For WinXP only: Next go to Search and scrolldown using the scroll bar on the right. Go down to More advanced options and click. Be sure the first three boxes are selected:

Search System folders
Search Hidden Files and folders
Search SubFolders

Next, open Windows Explorer.

Look for C:\Documents and Settings in the left hand panel. There should be a "+" beside it. Click it. Now look for the rest in order "name\Local Settings\Temp\

You should keep your Temp folders clean and clear regularly. Here's something which can help. It's called Crap Cleaner and is excellent freeware. http://www.ccleaner.com/


Best regards

_________________

Microsoft MVP Consumer Security 2006, 2007 & 2008

Hey Prince_Serendip, thanks for the reply !! I thought I had it wipped....
Did everything you suggested. Got to my daughters docs and settings and a windows explorer window popped up saying

" documents and settings\name is not accessible"
"access denied"

also when I place the cursor on the file it says

"file is empty"

Did not try "crap cleaner" yet......

Any other suggestions ???

Thanks again for all of your time and help!!!!!

Hi TEEDUB2!

You need to change the Administrative Settings for your daughter so you can access Documents and Settings. I suppose you have that blocked on purpose? Are you not able to access this as an Administrator, instead of doing it from your daughter's logon?


Best regards

_________________

Microsoft MVP Consumer Security 2006, 2007 & 2008

Hey Prince_Serendip, thanks again for the reply.....I changed my daughters setting to administrator and tried to do what you said but still shows the same thing("access denied") Any other suggestions?

Thanks again..

p.s. I also ran crapcleaner .... no change in virus.......

Hi TEEDUB2!

You need to disable 'simple file sharing'. Click tools->folder options->view, remove tick from 'use simple file sharing'.


Best regards

_________________

Microsoft MVP Consumer Security 2006, 2007 & 2008

Hey Prince_Serendip,
Did what you suggested and realized I hadn't un-hidden my daughters files and bingo !!!! there was her docs. and settings with the bad file !!!! Deleted it and up popped a couple of others....I continued to run ad-aware and avg a few times and I think there gone.... Thanks so much for your help and patients with a newbee.....

TEEDUB2!

Glad to help you and to learn something more. I will remember to suggest how to show the files and folders next time.

You are most welcome too!

Have a great day!

If you should have need of us again, we will be here to help you.


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