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 Posted: Sun Nov 09, 2003 1:34 am Post subject: Applications launching encredibly slow |
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just last couple of weeks, applications (iexplore, etc.), "my computer" , task manager started taking about 20 seconds to launch, this happened to me before and the only solution i know is complete system restore(CD)
are there any alternate solution?
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ergibbs
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Joined: Dec 10, 2002
Posts: 343
Location: Florida
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| Posted: Sun Nov 09, 2003 4:20 am Post subject: |
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While I know there are a number of people here that would love to help you, we can't really do so without some additional info. OS, RAM, CPU, HD size, does the problem persist if you reboot the PC - the more info you can provide, the better.
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| Posted: Sun Nov 09, 2003 2:22 pm Post subject: |
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Its a sony VAIO PCV-RX540
OS - MS Windows XP home Edition
RAM - 256 MB PC-133 SDRAM
CPU - 1.20 GHz Intel Celeron Processor
HD Size - 60 GB ( C: FAT 32 9.96/15.6 ......D: NTFS 40.04/40.27 )
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| Posted: Sun Nov 09, 2003 2:23 pm Post subject: |
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Yes the problem persist if I reboot the PC
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parputt
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Joined: Mar 08, 2002
Posts: 1406
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| Posted: Sun Nov 09, 2003 4:10 pm Post subject: |
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Well, this could be any number of things. If you have the time and inclination to stick around here for a few days I am sure we can sort this out, but it will take some time. This could be anything: Virus, Low System Resources, Failing Hardware, etc. Let's start with a few more basics.
1. Do you have an Anti Virus Program on your computer and if so is it up to date? Have you done a complete system scan lately?
2. Do you have a firewall?
3. Do you have any anti-sypware software on your computer: AdAware or SpyBot Search and Destroy?
4. When is the last time you Defragged your Hard Drive?
Whatever it is it is definitely bogging your system down real bad. So let's take this step by step and see what we can figure out.
_________________
"Never argue with an idiot. They will only bring you down to their level and beat you with experience".
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| Posted: Sun Nov 09, 2003 6:50 pm Post subject: |
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1. Do you have an Anti Virus Program on your computer and if so is it up to date? Have you done a complete system scan lately?
I got a PC-cillin 2000 and yes its up to date (its got auto updater, everytime a startup it checks for updates) - I did a full scan just this morning and no viruses were found.
2. Do you have a firewall?
no firewall just the one on my "Lan or highspeed internet" connection
3. Do you have any anti-sypware software on your computer: AdAware
or SpyBot Search and Destroy?
I have "SpyBot Search and Destroy" currently installed and i just removed AdAware just yesterday
4. When is the last time you Defragged your Hard Drive?
I completely defragged it yesterday
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parputt
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| Posted: Sun Nov 09, 2003 8:31 pm Post subject: |
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OK, so I think we can be pretty sure your system is clean as far as viri etc. are concerned. Could it possible be a process running in the background that is eating up resources.
Let's have a look at your Task Manager and see if anything is sucking a lot of resources. Right click on your taskbar and hit Task Manager. When it opens click on the Processes tab. Look down the CPU column an see if anything is using cpu cycles. If you see "System Idle Process 99" that is normal. All that means is that only 1% of your cpu is being used at that particular moment. What we are looking for are any processes using the CPU while your are not really doing anything.
After that go ahead an open msconfig. Stat/run/msconfig. Click the startup tab and tell me everything listed that has a check mark in a box next to it.
_________________
"Never argue with an idiot. They will only bring you down to their level and beat you with experience".
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| Posted: Sun Nov 09, 2003 9:50 pm Post subject: |
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when i opened up "task manager"
taskmgr with avrage of 03 CPU usage
system idle process at 97
most of them are 00
-----
msconfig
all items w/ check mark
Pop3trap
WebTrapNT
server
an item with no name (its blank) "no command (its blank too)
Real-time monitor
Alarm++
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parputt
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| Posted: Sun Nov 09, 2003 11:25 pm Post subject: |
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OK, now I think we are getting somewhere. Unfortunately it looks like you have a Virus. "Server" is an entry added by at least 4 known viruses. I am getting my information from this site: http://www.pacs-portal.co.uk/startup_content.php Specifically the S entries: http://www.pacs-portal.co.uk/startup_pages/startup_s.php Scroll down to "Server". I trust this site and have used it numerous times to track msconfig entries. I suggest you go here: http://security.symantec.com/default.asp?productid=symhome&langid=ie&venid=sym and run the free online Virus and Security scans. I am not at all familiar with PC-chillin so I can not explain how it missed this virus, but it seems to have. If the Symantec virus check comes back "dirty" search their site for a fix. You can download tools to fix most viruses from their site. Or you may want to invest in new virus protection. Let me know if this was the problem.
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"Never argue with an idiot. They will only bring you down to their level and beat you with experience".
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| Posted: Mon Nov 10, 2003 2:55 am Post subject: |
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35618 files scanned, 0 file(s) infected on your disk drives.
No viruses were detected in memory.
= At Risk!
Hacker Exposure Check
Antivirus Product Check
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parputt
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| Posted: Mon Nov 10, 2003 3:06 am Post subject: |
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| Anonymous wrote: | 35618 files scanned, 0 file(s) infected on your disk drives.
No viruses were detected in memory.
= At Risk!
Hacker Exposure Check
Antivirus Product Check |
And that was using the virus scanner from Symantec?
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"Never argue with an idiot. They will only bring you down to their level and beat you with experience".
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parputt
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CalamityJane
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| Posted: Mon Nov 10, 2003 2:28 pm Post subject: |
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PANDA SCAN
keeps saying an error has occured right after i click what oblect to scan
HIJACKTHIS
Logfile of HijackThis v1.97.3
Scan saved at 8:32:23 AM, on 11/10/2003
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Trend Micro\PC-cillin 2000\Tmntsrv.exe
C:\Program Files\Trend Micro\PC-cillin 2000\Pop3trap.exe
C:\Program Files\Trend Micro\PC-cillin 2000\WebTrapNT.exe
C:\Program Files\Trend Micro\PC-cillin 2000\PNTIOMON.exe
C:\Program Files\Trend Micro\PC-cillin 2000\pccntupd.exe
c:\progra~1\Support.com\client\bin\tgcmd.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\notepad.exe
C:\Documents and Settings\Victor Conte\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://start.shaw.ca/
O2 - BHO: Ipswitch.WsftpBrowserHelper - {601ED020-FB6C-11D3-87D8-0050DA59922B} - C:\Program Files\WS_FTP Pro\wsbho2K0.dll
O4 - HKLM\..\Run: [Pop3trap.exe] "C:\Program Files\Trend Micro\PC-cillin 2000\Pop3trap.exe"
O4 - HKLM\..\Run: [WebTrapNT.exe] "C:\Program Files\Trend Micro\PC-cillin 2000\WebTrapNT.exe"
O4 - HKLM\..\Run: [ZTgServerSwitch] c:\program files\support.com\client\lserver\server.vbs
O4 - Global Startup: Real-time Monitor.lnk = ?
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37933.7104513889
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://active.macromedia.com/flash2/cabs/swflash.cab
O16 - DPF: {FF054BED-D972-4215-897E-726C3488DDBB} (sonyctl.sonycm) - http://supportcentral4.sel.sony.com/sdccommon/download/sonyctl.CAB
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CalamityJane
Security Expert
Microsoft MVP
Joined: Oct 05, 2002
Posts: 4004
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| Posted: Mon Nov 10, 2003 4:54 pm Post subject: |
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Thanks for posting that log  Some others might be able to see more, but I don't think you have a virus or malware causing any problems. However, the log does show a couple of things that might help explain the slowdown problem.
Looking at your Hijack this log we can identify the *server* question. It turns out to be this:
O4 - HKLM\..\Run: [ZTgServerSwitch] c:\program files\support.com\client\lserver\server.vbs
Which is explained here:
http://www.pacs-portal.co.uk/startup_pages/startup_z.php
| Quote: | X(Definitely not required - typically viruses, spyware, adware and "resource hogs")
ZtgServerSwitch server.vbs ZTGServerswitch is part of Sony's Vaio support agent - designed by Support.com. Not required if the user does not wish to use the Vaio support agent and regarded as spyware |
If you decide you do not wish to use it, you can put an x in the box next to that item in the HijackThisscan and hit the *fix* button. (You can even restore the item from HijackThis if you later decide you did not want to remove it)
..................................
These are in your programs list of Running Processes (comments from packman's portal)
| Quote: | N( Not required - typically infrequently used tasks that can be started manually if necessary)
TgAddServer tgfix.exe Software from SupportSoft (aka Support.com) provided to manufacturers (such as Sony (Vaio Support Agent) and Toshiba ( Virtual Tech )) and ISPs (such as Comcast, Cox and Charter (Pipeline Support Agent)) that allows them to offer on-line support - to update drivers, fix faults, etc. Can cause a deterioration in a PC's peformance (see here ). This part does the protection and "self-healing". Uninstallation is recommended by most people - especially for System Restore users (WinME/XP). If not available via Add/Remove, Charter offer some uninstallation instructions involving a registry patch that you may be able to modify for your proivder or try here
U( User's choice - depends whether a user deems it necessary)
Tgcmd or tgcmdprovidersbc tgcmd.exe
See above. This part ensures the software is installed correctly (similar to an installation wizard) as reported by Cox . Regarded as spyware by some as it has the ability to retrieve user information. Whether it does so depends upon the provider. "tgcmdprovidersbc" is for SBC Yahoo DSL. One Toshiba user reports problems with hibernate on his laptop if disabled - hence the "U" recommendation |
.....................
Lastly, this one found at http://www.answersthatwork.com/Tasklist_pages/tasklist_w.htm
I am not sure I agree with them, but you can try disabling it and see if that fixes your problem and you decide if you want this feature to run or not. It actually looks like it may be of benefit and worth the trade off, even if it is the culprit.
| Quote: | WebTrapNT.exe
(Trend Micro) WebTrap is a feature of Trend Micro's PC-Cillin antivirus software which integrates with your web browser and attempts to protect your PC from malicious Java or ActiveX code on the Internet pages that you access. WebTrap also enables you to block out specific URLs (web page addresses) which you do not want to access, whether wilfully or unknowingly. WEBTRAP runs on Win9x/ME while WEBTRAPNT runs on WinNT4/2000/XP.
Recommendation :
We have seen or received too many reports of intractable Internet browsing problems with this feature enabled, including from AOL Tech Support Engineers amongst others, so our advice has to be that you disable this feature from within your PC-Cillin antivirus software. |
_________________
Microsoft MVP/Windows Security 2003-2008
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